Gong

What differentiates Gong from other similar products?

For our company, the most important thing is to have unlimited transcribing and high-quality transcription. I particularly appreciate Gong's follow-up emails, which indicate to me all of the points in the conversation when I promised to do something, so I can double-check that I didn't forget anything.

What is your favorite aspect of this product?

Gong's solution is simple to use and meets a wide range of requirements for our workforce. First and most importantly, it enables our team to gain some insight into our pipelines and rapidly identify projects that aren't moving as planned, allowing us to intervene and stay ahead of the game. On the Gong platform, managers and agents can also receive feedback and coaching. Gong is a nice addition to our sales tools because it does all of these operations seamlessly and in a user-friendly manner.

What do you dislike most about this product?

Some problems include the fact in our organization that the Salesforce setup differs from Gong's Gong to Salesforce connectivity. It took us a little longer than we expected to be completely scaled up to the point where we could truly leverage it and perform all of the above.

What recommendations would you give to someone considering this product?

Gong gives me an excellent tool to keep track of subjects mentioned on calls without having to scribble excessive notes. It's simple to use. It's simple to swap calls. Excellent for keeping track of clients' progress and better understanding their wants and interactions with your business. I'm totally in favor of this product. A must-have for both sales and customer success teams.

What differentiates Gong from other similar products?

I haven't used other call recorders but this has been very helpful to analyze my calls, improve my presentations, and share with my colleagues.

What is your favorite aspect of this product?

The transcriptions are very accurate

What do you dislike most about this product?

No issues! I love it.

What recommendations would you give to someone considering this product?

This also serves as a great training and coaching tool

What differentiates Gong from other similar products?

Gong has left a lasting impression on us. We are excited to raise our investment due to io's quick development and great conversational modules and features that allow me freely do whatever I want from a Conversational system as well as the fact that it sparks where our old system had always led us wrong.

What is your favorite aspect of this product?

I haven't discovered such a strong and cleverly organized system as Gong. It is efficient, it is user-friendly, it is customizable, it is scalable, and finally, it is flexible. Gong has completely transformed consumer conversations into actionable analytics with far-reaching repercussions across our organization. Their technical team delivers a fantastic experience for us, from learning and purchasing to onboarding and assisting us in working on their platform to achieve our objectives.

What do you dislike most about this product?

I despise how gong shows upcoming calls. It's difficult to browse, and there's no information about the impending calls. Another annoyance we discovered after registering was that none of our previous recorded calls had been allocated a speaker.

What recommendations would you give to someone considering this product?

Customers' chats with our corporation are one of our most important data assets but because inefficiency of our previous product they were compromised but now I am satisfied because I have Gong to maintain them and this has also increased our sales in a bit of time. Keeping these all benefits in mind my recommendation is that this is a must-have tool for businesses.