Gong.io

Gong

Composite Score

8.7 /10

CX Score

8.8 /10

33 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Analytics category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

3% Negative

6% Neutral

91% Positive

Pros

Fair
Includes Product Enhancements
Appreciates Incumbent Status
Transparent

Feature Ratings

Average 82

Predictive Sales Forecasting

Data Ingestion and Interoperability

Dashboard

Scenario Analysis

Collaboration

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Pipeline Planning

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Intelligent Alerts and Notifications

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 9.0

View Gong in this category (opens in a new tab)

Sales Coaching

Score 8.6

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Sales Engagement Platforms

Score 8.2

View Gong in this category (opens in a new tab)

Gong Reviews

Jon B.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Great pipeline tool w/ call recording, analysis

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

The platform is very intuitive. With no training I was able to log in and immediately identify how to use core functionality of the product.

What is your favorite aspect of this product?

I love the dashboards that help show pipeline, which have custom tabs by sales stage (user created). This then shows activities during pipeline calls from both prospects and sales so we can immediately see who is and isn't reaching out to their prospects on a consistent basis.

What do you dislike most about this product?

No dislikes at this point in time.

What recommendations would you give to someone considering this product?

If you're looking for a simple way to increase accountability for sales teams, this is it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

David M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

average product

Likeliness to Recommend

7 /10

What differentiates Gong from other similar products?

the dashboard and user controls

What is your favorite aspect of this product?

ease of access

What do you dislike most about this product?

the price of the product

Pros

Unique Features
Generous Negotitation
Saves Time
Fair

Cons

Vendor's Interest First
Less Performance Enhancing
Under Delivered

Jorge A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Interactions with customers they improve.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.

What is your favorite aspect of this product?

Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.

What do you dislike most about this product?

Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.

What recommendations would you give to someone considering this product?

I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Gong Ratings

92 Likeliness to Recommend

1 Since last award

94 Plan to Renew

3 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Sales Coaching

Sales Engagement Platforms

Gong Reviews

Jon B.

Great pipeline tool w/ call recording, analysis

Likeliness to Recommend

Pros

David M.

average product

Likeliness to Recommend

Pros

Cons

Jorge A.

Interactions with customers they improve.

Likeliness to Recommend

Pros

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Feature Ratings

Predictive Sales Forecasting

Data Ingestion and Interoperability

Dashboard

Scenario Analysis

Collaboration

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Pipeline Planning

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Intelligent Alerts and Notifications

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training