Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
8.6 /10
CX Score
8.5 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Sales Coaching category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

5% Negative
8% Neutral
87% Positive

Pros

  • Fair
  • Trustworthy
  • Respectful
  • Effective Service

Feature Ratings

Average 85

Coaching Notes

89

Call Ingestion

87

Coaching Records

86

Dashboards, Analytics and Reporting

85

Collaboration

85

LMS Integration

84

AI Feedback

83

Application Integration

83

Video Practice

82

Custom Scorecard Templates

82

AI Simulation Training

81

Vendor Capability Ratings

Average 84

Breadth of Features

88

Quality of Features

87

Ease of Data Integration

86

Usability and Intuitiveness

85

Ease of Implementation

85

Ease of IT Administration

84

Availability and Quality of Training

83

Business Value Created

83

Vendor Support

83

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Gong Reviews

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2024

Easy to use

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Effective Service
  • Caring
  • Respectful

Cons

  • Vendor's Interest First

Cody L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

You spoke, Gong listened

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

There are other products on the market, however nothing is currently providing the same dashboard/reporting/insights that Gong currently offers. It's nice to have the audio logs from calls with summaries and transcripts, really caters to each type of learner. It is easy to see when folks are reviewing calls, giving feedback or are looking at areas of growth.

What is your favorite aspect of this product?

My favorite aspect of the product is the recap and then the artificial intelligence summary of the call along with key points. While the AI technology still has a ways to go, so do most companies with their AI. I'm excited to see where the future of this product goes, and I'm excited to continue using Gong in sales.

What do you dislike most about this product?

There's nothing I dislike about the product. There aren't really "useless" features, and it feels like a great value for our team.

What recommendations would you give to someone considering this product?

Gong is a perfect tool for data, research, and market insights. If you have pains right now in training teammates, getting teammates up to speed, or are losing critical deals in your process.. you should get Gong.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

JB F.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Not bad but not where we needed it to be

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

I would not say anything in particular.

What is your favorite aspect of this product?

Nothing at all. I don't have a favorite item to list.

What do you dislike most about this product?

Multiple things but it was just not suited for larger projects. It got a bit sticky when trying to make changes that needed to happen.

What recommendations would you give to someone considering this product?

check out competitive offerings and don't look at just price.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Includes Product Enhancements

Cons

  • Less Efficient Service

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