
What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
89 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Fair
- Trustworthy
- Respectful
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Coaching Notes
Call Ingestion
Coaching Records
Dashboards, Analytics and Reporting
Collaboration
LMS Integration
AI Feedback
Application Integration
Video Practice
Custom Scorecard Templates
AI Simulation Training
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Gong Reviews
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
Easy to use
Likeliness to Recommend
Pros
- Continually Improving Product
- Effective Service
- Caring
- Respectful
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.

Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
You spoke, Gong listened
Likeliness to Recommend
What differentiates Gong from other similar products?
There are other products on the market, however nothing is currently providing the same dashboard/reporting/insights that Gong currently offers. It's nice to have the audio logs from calls with summaries and transcripts, really caters to each type of learner. It is easy to see when folks are reviewing calls, giving feedback or are looking at areas of growth.
What is your favorite aspect of this product?
My favorite aspect of the product is the recap and then the artificial intelligence summary of the call along with key points. While the AI technology still has a ways to go, so do most companies with their AI. I'm excited to see where the future of this product goes, and I'm excited to continue using Gong in sales.
What do you dislike most about this product?
There's nothing I dislike about the product. There aren't really "useless" features, and it feels like a great value for our team.
What recommendations would you give to someone considering this product?
Gong is a perfect tool for data, research, and market insights. If you have pains right now in training teammates, getting teammates up to speed, or are losing critical deals in your process.. you should get Gong.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.

JB F.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2023
Not bad but not where we needed it to be
Likeliness to Recommend
What differentiates Gong from other similar products?
I would not say anything in particular.
What is your favorite aspect of this product?
Nothing at all. I don't have a favorite item to list.
What do you dislike most about this product?
Multiple things but it was just not suited for larger projects. It got a bit sticky when trying to make changes that needed to happen.
What recommendations would you give to someone considering this product?
check out competitive offerings and don't look at just price.
Pros
- Continually Improving Product
- Performance Enhancing
- Effective Service
- Includes Product Enhancements
Cons
- Less Efficient Service
Please tell us why you think this review should be flagged.
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