Gong.io

Gong

Composite Score

8.6 /10

CX Score

8.5 /10

48 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Coaching category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

7 Top Rated Features

2022

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

5% Negative

8% Neutral

87% Positive

Pros

Fair
Trustworthy
Respectful
Effective Service

Feature Ratings

Average 85

Coaching Notes

Call Ingestion

Coaching Records

Dashboards, Analytics and Reporting

Collaboration

LMS Integration

AI Feedback

Application Integration

Video Practice

Custom Scorecard Templates

AI Simulation Training

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.0

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.7

View Gong in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.2

View Gong in this category (opens in a new tab)

Gong Reviews

Jorge A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Interactions with customers they improve.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.

What is your favorite aspect of this product?

Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.

What do you dislike most about this product?

Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.

What recommendations would you give to someone considering this product?

I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Elvis C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

To examine and improve sales procedures.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

It provides thorough insights to assist sales teams refine their strategy and approach. facilitates the discovery of patterns and trends in consumer interactions, enabling well-informed strategic modifications.

What is your favorite aspect of this product?

Like Gong, I can record and analyze sales calls and other interactions, providing insight into sales reps' performance. Conversations can be turned into text by me, enabling keyword, topic, and pattern analysis and search.

What do you dislike most about this product?

The quality of the data and recordings has a major impact on how accurate the analysis is.

What recommendations would you give to someone considering this product?

By offering specific examples and data-driven feedback, Gong, in my opinion, makes it simple to train new representatives.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amber F.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

I can't imagine working without Gong!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong is unique in its features, approach, flexibility, and usability. It combines everything I look for into one platform, unlike others that require add-ons or third party integrations to get everything.

What is your favorite aspect of this product?

The ability to search, sort, review, catalog, and tag calls and set followups and reminders. GONE are the days of frantically slacking myself notes or trying to jot them down without looking distracted on camera!

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

It's the name in this space for a reason. Like Salesforce to CRMs.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Gong Ratings

89 Likeliness to Recommend

1 Since last award

89 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Sales Engagement Platforms

Gong Reviews

Jorge A.

Interactions with customers they improve.

Likeliness to Recommend

Pros

Elvis C.

To examine and improve sales procedures.

Likeliness to Recommend

Pros

Amber F.

I can't imagine working without Gong!

Likeliness to Recommend

Pros

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Feature Ratings

Coaching Notes

Call Ingestion

Coaching Records

Dashboards, Analytics and Reporting

Collaboration

LMS Integration

AI Feedback

Application Integration

Video Practice

Custom Scorecard Templates

AI Simulation Training

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization