Gong

What differentiates Gong from other similar products?

Gong has left a lasting impression on us. We are excited to raise our investment due to io's quick development and great conversational modules and features that allow me freely do whatever I want from a Conversational system as well as the fact that it sparks where our old system had always led us wrong.

What is your favorite aspect of this product?

I haven't discovered such a strong and cleverly organized system as Gong. It is efficient, it is user-friendly, it is customizable, it is scalable, and finally, it is flexible. Gong has completely transformed consumer conversations into actionable analytics with far-reaching repercussions across our organization. Their technical team delivers a fantastic experience for us, from learning and purchasing to onboarding and assisting us in working on their platform to achieve our objectives.

What do you dislike most about this product?

I despise how gong shows upcoming calls. It's difficult to browse, and there's no information about the impending calls. Another annoyance we discovered after registering was that none of our previous recorded calls had been allocated a speaker.

What recommendations would you give to someone considering this product?

Customers' chats with our corporation are one of our most important data assets but because inefficiency of our previous product they were compromised but now I am satisfied because I have Gong to maintain them and this has also increased our sales in a bit of time. Keeping these all benefits in mind my recommendation is that this is a must-have tool for businesses.

What differentiates Gong from other similar products?

Too good details on transcripts, points of interest

What is your favorite aspect of this product?

Points of interest are very precise and helpful

What do you dislike most about this product?

Want more analytics on calls that happened

What recommendations would you give to someone considering this product?

For a big team of reps and sales, this is very helpful to align cross functional teams who always might not be part of calls.

What differentiates Gong from other similar products?

In order to enhance closure rates, the tool also highlights themes. Gong offers a variety of "add-on" solutions to give global and micro-level information to our sales. All of our discussions are immediately connected to our CRM, resulting in records that can be viewed by anybody in our organization.

What is your favorite aspect of this product?

This simplifies reporting and eliminates the need for our sellers to write handwritten notes in order to run reports on talks. All of its analytics and reporting features are robust that allow us to get up to speed faster and drive more value. It employs AI to determine how much coaching each team member requires. We can grade calls and provide direct feedback to our sellers to tell them where they performed well and where not.

What do you dislike most about this product?

It took us a little longer than we expected to be completely scaled up to the point where we could truly leverage it and perform. Due to various possibilities inside one profile, this limits the accuracy of some predictions. Aside from that, I have no complaints. Those two points are minor quibbles.

What recommendations would you give to someone considering this product?

If you choose it, it will be the best decision you have ever made. Gong is an incredible sales facilitation tool, that aids salespeople in moving prospects through the sales pipeline. Gong evaluates every customer engagement and then gives you facts so you can think critically about how to enhance your conversations and interactions, with a strong focus on revenue intelligence.