What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Gong Reviews
Jennifer M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Complete Visibility to Sales Process Effectiveness
Likeliness to Recommend
What differentiates Gong from other similar products?
Their level of support, scorecards, and the breadth of features to help track what is most important to your specific role when it comes to sales & customer success.
What is your favorite aspect of this product?
The trackers you can implement to get notified when your AEs and Customer Success Team and/or customers/prospects are talking about specific features, competitors, and/or integrations.
What do you dislike most about this product?
Their reporting & analytics. I feel they could put more work in developing a solid dashboard and downloadable PDFs or shareable dashboards on individual sales reps and their qualities. It would be amazing to be able to see win/loss analysis straight from gong.io with information integrated from Salesforce & HubSpot. I find their reporting to be a bit more manual than I imagined.
What recommendations would you give to someone considering this product?
I would recommend you consider the number of licenses needed so that other teams in the org (aside Sales & CS) can utilize to get the most benefit. We have our Product Marketing Managers and Product organization use Gong to keep track of how our customers/prospects speak about our competitors, what they want from our platform, etc. It's great for the Product Marketers to be able to track the messaging, positioning, and competitive defense statements they equip the sales org to see if they're truly adopting the process. I would also recommend you research Gong's competitors and go through a full sales cycle with both to see which one fits best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ben R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2021
great product, super helpful and would recommend!
Likeliness to Recommend
What differentiates Gong from other similar products?
it works really well and seamlessly. super easy to annotate and share clips. amazing for note taking. its great
What is your favorite aspect of this product?
see above: it works really well and is always there to refer back to
What do you dislike most about this product?
SSO — the signing on process can be annoying at times
What recommendations would you give to someone considering this product?
buy it — it'll be worth it from an org perspective as your reps will improve. As a rep, use it: ask your manager for feedback, review your calls so you can self-improve, and use it (instead of the call) for taking notes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
A Must have for all inside sales orgs!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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