Gong

What differentiates Gong from other similar products?

To my knowledge, Gong is the only tool capable of automatically recording, transcribing, tracking, and analyzing every sales call.

What is your favorite aspect of this product?

By recording every call, I never have to worry about taking notes, and I can easily share clips or entire calls with colleagues for collaboration purposes. Occasionally, I share call recordings with prospects so they can share with stakeholders who weren't able to join.

What do you dislike most about this product?

The transcriptions are far from perfect, though I'm sure that will continue to improve.

What recommendations would you give to someone considering this product?

I'd love to see a "demo" call category and to adjust the analytics for those types of calls. Obviously, a platform demo should still be interactive in order to keep prospects engaged, but these calls won't typically feature as much prospect input as a discovery call, for example. Best practices are surely different for different types of calls. It would be great to be able to optionally select the call category (disco, demo, negotiation, etc.) for stronger insights.

What differentiates Gong from other similar products?

Ease of use. Library of call recordings are easily navigable and accessible. Analytics support salespeople to close deals and improve quality of pipeline. Well run organisation that hires quality people and promotes from within.

What is your favorite aspect of this product?

Library of calls that allow me to access information from across my large organisation that I otherwise wouldn't be able to digest.

What do you dislike most about this product?

Lack of new features. It does everything that I want it to, but as a long term customer I would have hoped for some new flagship features.

What recommendations would you give to someone considering this product?

You have to actually use it to get the value from it. For example, if there is not a culture of self improvement in the sales org, then nobody will review their performance, nobody will try to learn from others, and no value will be extracted. Someone must take ownership and drive usage.

What differentiates Gong from other similar products?

There are a lot of products that record your calls. Of course Gong does this, but it's really the call analytics and AI that make a great solution. I love being able to read the audio transcript or rewatch my demos at an increased viewing speed. Gong allows you to search you calls by topics too. I can just click and review the sections of my calls that discuss pricing or features, instead of having to always watch the entire call. I will also watch my calls sped up. It takes a second to get used to, but allows me to review more calls in less time.

What is your favorite aspect of this product?

I love being able to watch my colleagues demos. It is a great training tool to see how other people present the same product in different ways. I have increased my product knowledge as well as my sales acumen. You can also leave notes on calls for yourself or others. This have proven to be a helpful. I'll leave both positive and constructive comments. I've learned a lot from listening to other account executives' calls.

What do you dislike most about this product?

I haven't really had many issues. We briefly had a recording issues when a particular user joined calls, but it turned out to be a setting for that user and was quickly resolved. The support team was very responsive and the issue was resolved.

What recommendations would you give to someone considering this product?

This is a great tool. However it really is a solution that you're only going to get out of it what you put into it. I recommend reviewing your calls as well as your teams calls. I typically listen to a call or two in the morning while checking my email.