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Gong.io

Gong

Composite Score

9.0 /10

CX Score

9.2 /10

191 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

1% Negative

6% Neutral

93% Positive

Pros

Respectful
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Call Recording

Call Analytics

Role-Based Access

Manager Annotation and Feedback

Artificial Intelligence Engine

Application Integration

Dashboards and Reporting

Mobile Support

Conversation Coaching

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 85

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Sales Analytics

Score 8.8

View Gong in this category (opens in a new tab)

Sales Coaching

Score 8.6

View Gong in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.2

View Gong in this category (opens in a new tab)

Gong Reviews

Glenn R. D.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Gong makes my meetings better!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I am not familiar with other products

What is your favorite aspect of this product?

Automatic note taking

What do you dislike most about this product?

Nothing to dislike from an end user perspective

What recommendations would you give to someone considering this product?

Test it out to see the appetite of whether prospects would be comfortable as a general rule before purchasing.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Jeff S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Essential tool.

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

To my knowledge, Gong is the only tool capable of automatically recording, transcribing, tracking, and analyzing every sales call.

What is your favorite aspect of this product?

By recording every call, I never have to worry about taking notes, and I can easily share clips or entire calls with colleagues for collaboration purposes. Occasionally, I share call recordings with prospects so they can share with stakeholders who weren't able to join.

What do you dislike most about this product?

The transcriptions are far from perfect, though I'm sure that will continue to improve.

What recommendations would you give to someone considering this product?

I'd love to see a "demo" call category and to adjust the analytics for those types of calls. Obviously, a platform demo should still be interactive in order to keep prospects engaged, but these calls won't typically feature as much prospect input as a discovery call, for example. Best practices are surely different for different types of calls. It would be great to be able to optionally select the call category (disco, demo, negotiation, etc.) for stronger insights.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Dario F.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Market Leader In Call Recording & Analytics

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Ease of use. Library of call recordings are easily navigable and accessible. Analytics support salespeople to close deals and improve quality of pipeline. Well run organisation that hires quality people and promotes from within.

What is your favorite aspect of this product?

Library of calls that allow me to access information from across my large organisation that I otherwise wouldn't be able to digest.

What do you dislike most about this product?

Lack of new features. It does everything that I want it to, but as a long term customer I would have hoped for some new flagship features.

What recommendations would you give to someone considering this product?

You have to actually use it to get the value from it. For example, if there is not a culture of self improvement in the sales org, then nobody will review their performance, nobody will try to learn from others, and no value will be extracted. Someone must take ownership and drive usage.

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Gong Ratings

91 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Analytics

Sales Coaching

Sales Engagement Platforms

Gong Reviews

Glenn R. D.

Gong makes my meetings better!

Likeliness to Recommend

Pros

Jeff S.

Essential tool.

Likeliness to Recommend

Pros

Dario F.

Market Leader In Call Recording & Analytics

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

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Role-Based Access

Manager Annotation and Feedback

Artificial Intelligence Engine

Application Integration

Dashboards and Reporting

Mobile Support

Conversation Coaching

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

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Ease of IT Administration

Ease of Data Integration

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