Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Analytics
8.8 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Customer Intelligence category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
8% Neutral
90% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 82

Conversion Analysis

85

Audience Demographics

84

Data Visualization

84

Audience Segmentation

83

API Framework

82

Cross Channel Attribution Analysis

82

Customer Journey Modelling

81

Predictive Analytics

81

Anomaly Detection

81

Metadata Management

80

Real Time Workflow Automation

80

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Data Integration

83

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

82

Ease of Customization

81

Quality of Features

81

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

80

Availability and Quality of Training

78

Vendor Support

78

Google Analytics Reviews

Bhavi U.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

A very helpful application for all suited business

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google analytics helps to understand the depth of conversion tracking and understanding the round about of our target audience, is basically a backbone of operations vertical

What is your favorite aspect of this product?

One stop solution of all the research purpose from lead tracking to understanding the background of the lead

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Understanding is one of the core values of sale and Google analytics makes it possible with the features that they provide for B2B reachouts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bradley D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to integrate & use alongside Google products

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

It's integration within the Google ecosystem allows for quick turnaround times when reporting.

What is your favorite aspect of this product?

It's easy to use and overall speed when constructing reports, especially cross-attribution reports, which are easy to run.

What do you dislike most about this product?

Like other Google platforms, there are sometimes unnecessary updates which eventually take away certain offerings.

What recommendations would you give to someone considering this product?

If you're already using other GMP offerings then Google Analytics will certainly compliment your reporting efforts.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Hiren R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent method for accurate data analysis

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The platform allows us to monitor user activity in real time, allowing us to fine-tune our growth and marketing initiatives as needed. We rely heavily on it to learn about the background of our online consumers. It allows us to check if the post had any effect, so we can see how well the promotion worked.

What is your favorite aspect of this product?

The reports are a great feature that makes data visualization a breeze, and I can speak from experience as a Google Analytics user. The fact that it is compatible with all of Google's other products is a huge plus, as it allows us to streamline our processes and save time by connecting to other services and using them simultaneously. You can control the process from the moment a person sees your site, thanks to the attribution section, which shows us the user's path for each conversion and provides pertinent data about those people, such as the mobile phone used.

What do you dislike most about this product?

Can be difficult to understand and modify at first, so I'd like to be able to incorporate certain definitions.

What recommendations would you give to someone considering this product?

We have been using this platform for some time, and it has helped us a lot in making decisions to improve our company. It is essential for companies or organizations that want to track and be aware of how users or customers interact with website content. It allows you to analyze what needs to be changed to improve service delivery. Although it can be a bit difficult to enter and track information, it is highly recommended and definitely a worthwhile solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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