Google

Google Analytics

Composite Score

8.8 /10

CX Score

9.1 /10

198 Reviews Write a Review

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What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Customer Intelligence category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative

8% Neutral

90% Positive

Pros

Enables Productivity
Respectful
Performance Enhancing
Trustworthy

Feature Ratings

Average 82

Conversion Analysis

Audience Demographics

Data Visualization

Audience Segmentation

API Framework

Cross Channel Attribution Analysis

Customer Journey Modelling

Predictive Analytics

Anomaly Detection

Metadata Management

Real Time Workflow Automation

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Analytics

Score 9.0

View Google Analytics in this category (opens in a new tab)

Website Analytics

Score 8.9

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

George K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

"I stately adore it this product"!

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Praiseworthy with it's ability to easily understand customer behavior and preferences.

What is your favorite aspect of this product?

Very tantalization with issue identification and fixing.

What do you dislike most about this product?

Startling with it's issue identification and fixing.

What recommendations would you give to someone considering this product?

I stately adore it's convenience to understand customer behavior and preferences.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Simone S.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing Customer Intelligence Features

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

With Google Analytics, understanding customer intelligence as well as handling website analytics is easy.

What is your favorite aspect of this product?

Google Analytics comes well equipped and solves many puzzles for business. I like that we understand customer intelligence to better improve our business and services.

What do you dislike most about this product?

All has been flowing well thanks to Google Analytics.

What recommendations would you give to someone considering this product?

Whether you need a product or website analytics tool or are looking for customer intelligence solution, Google Analytics offers all these. Give it a shot.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Saurav K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Best Free Analytics Tool in Market

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The main difference with other tracking or analytics tools is that Google Analytics is free. It helps you track your both web and app data along with paid media campaigns running on platforms like Meta or Google. The data has enough variables to give enough information, you get the user's age, gender, interests, profession, and geographic location. So it is an interesting platform to have.

What is your favorite aspect of this product?

My favorite part as of now is that now Google Analytics uses event based data in-place of session based data. Which now gives a new way to understand your user flow on your website.

What do you dislike most about this product?

The one thing which bugs most of the users is the its customer support. Very difficult to get hold of them and get your issues resolved in timely manner.

What recommendations would you give to someone considering this product?

Hey, First thing is that Google Analytics is free so go for it. And second thing is that if you really wish to understand your user flow in your website then this is a must tool so I don't think anyone would want to avoid it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Google Analytics Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

Website Analytics

Google Analytics Reviews

George K.

"I stately adore it this product"!

Likeliness to Recommend

Pros

Simone S.

Amazing Customer Intelligence Features

Likeliness to Recommend

Pros

Saurav K.

Best Free Analytics Tool in Market

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Conversion Analysis

Audience Demographics

Data Visualization

Audience Segmentation

API Framework

Cross Channel Attribution Analysis

Customer Journey Modelling

Predictive Analytics

Anomaly Detection

Metadata Management

Real Time Workflow Automation

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support