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Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Analytics
8.8 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Customer Intelligence category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
7% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Conversion Analysis

85

Audience Demographics

84

Data Visualization

84

Audience Segmentation

83

API Framework

83

Cross Channel Attribution Analysis

81

Anomaly Detection

81

Predictive Analytics

81

Customer Journey Modelling

81

Metadata Management

81

Real Time Workflow Automation

80

Vendor Capability Ratings

Average 81

Business Value Created

85

Breadth of Features

83

Ease of Data Integration

82

Ease of Implementation

82

Ease of Customization

82

Quality of Features

81

Ease of IT Administration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Vendor Support

77

Google Analytics Reviews

Gabrielle D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Nothing i guess

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Data Analitycs and mensuration

What do you dislike most about this product?

Delay data

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Angelo S.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy point of entry, wide array of features.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

I haven't used other products because the privacy issues do not concern me or my clients directly, so while I can't compare GA to other similar products, I find it hard to believe that any other product can offer both the same features and integration. Any platform that is worth its salt develops and integration with GA, which the smaller platforms can't compete with. GA (specifically GA4) has given us a high level view of everything going on with our marketing funnels, customer journeys, and traffic acquisitions. It helps us to decide which direction to go to most efficiently market for our customers.

What is your favorite aspect of this product?

Customer Journeys and Conversions. The conversion (as opposed to Goals in Universl Analtyics), is much easier to track and utilize. Teaming this with UTM codes, we are able to accurately track where our traffic is coming from, and who is performing the actions that we are looking to count as conversions. The Explore tab of GA4 allows us to "see" the numbers in a funnel format which is amazing.

What do you dislike most about this product?

The fact that we can't automatically email reports from the Report section. Unless I haven't figured it out, we have a custom Report set up in the the Library but we have to manually change the date and send, export the data, and send it to our clients each month. Automating this would be a much, much appreciated feature.

What recommendations would you give to someone considering this product?

I would recommend taking a look at your current marketing stack and platforms that you use in your business to see if any of the other analytics platforms integrate with it, turn-key. My guess is that they don't. Google Analtyics has the advantage over all of the other systems for that reason alone. I would start by just doing simple tasks at first, then diving into the more advanced techniques and strategies so as to not overwhelm yourself.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jenny H.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Relatively easy to use, but can be limited.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

It offers many of the same features, but sometimes it's a little challenging to navigate through the dashboard. And other times I found some features very limiting.

What is your favorite aspect of this product?

It's free to implement and track, but to run tests and campaigns, those will cost more.

What do you dislike most about this product?

I don't like how it feels very limited for certain teams.

What recommendations would you give to someone considering this product?

If you're considering a website tracker, this would be a great start. Just simply it provides all the basic information and tools you need. But if you're looking for advanced tools, you may need other tools to help supplement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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