Google

Google Analytics

Composite Score

9.0 /10

CX Score

9.2 /10

301 Reviews Write a Review

Claim Software

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Analytics won the following awards in the Product Analytics category

Filter By

2025 Data Quadrant Gold Medalist

Latest Award, 2025

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2024

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative

5% Neutral

94% Positive

Pros

Performance Enhancing
Trustworthy
Respectful
Enables Productivity

Feature Ratings

Average 86

Analytics and Reporting

Data Management

Device and Browser Analytics

Marketing Analytics

Conversion Analysis

Audience Segmentation

Data Warehousing

Data Analysis and Survey Function

API Framework

Data Integrity

Mobile Functionality

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Also Featured in...

Website Analytics

Score 8.9

View Google Analytics in this category (opens in a new tab)

A/B Testing

Score 8.8

View Google Analytics in this category (opens in a new tab)

Customer Intelligence

Score 8.7

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

Sean W.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Took a while for us to learn but great service!

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Vast amount of analytics and reporting available from this service

What is your favorite aspect of this product?

we can track everything and get a clear overview of what is working

What do you dislike most about this product?

It took us a little while to get the hang of it

What recommendations would you give to someone considering this product?

It can be a little daunting to learn at first but its really a key part of our business now

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Momina S.

Role: Human Resources
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

User-friendly and cost-effective

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics excels with its robust features, seamless Google integration, affordability, scalability, and strong community support.

What is your favorite aspect of this product?

My favorite aspect of Google Analytics is its versatility. Whether you're a beginner or an advanced user, it offers a wealth of features and customization options to suit various needs and skill levels.

What do you dislike most about this product?

One drawback of Google Analytics is its complexity for beginners. The platform can feel overwhelming initially, requiring time and effort to fully grasp its features and functionalities.

What recommendations would you give to someone considering this product?

For those considering Google Analytics, I recommend taking advantage of available tutorials and training resources to familiarize yourself with the platform. Start with basic features and gradually explore more advanced functionalities as you become comfortable. Additionally, ensure proper implementation and configuration to accurately track and analyze data relevant to your business goals. Lastly, leverage Google's support community for assistance and stay updated on new features and best practices.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Susan S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Google Analytics Makes Work Easier

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

I like the efficiency of Google Analytics. Google Analytics has incredible features.

What is your favorite aspect of this product?

I like how effective Google Analytics has been. Google Analytics is so amazing.

What do you dislike most about this product?

No dislikes about Google Analytics. Google Analytics is amazing..

What recommendations would you give to someone considering this product?

I do recommend Google Analytics.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Analytics Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Management Includes data sharing, data storage, records management, and data security.

Device and Browser Analytics Capture and summarize device and browser information.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Mobile Functionality Can be used on mobile devices​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Website Analytics

A/B Testing

Customer Intelligence

Google Analytics Reviews

Sean W.

Took a while for us to learn but great service!

Likeliness to Recommend

Pros

Momina S.

User-friendly and cost-effective

Likeliness to Recommend

Pros

Susan S.

Google Analytics Makes Work Easier

Likeliness to Recommend

Pros

Most Popular Google Analytics Comparisons

Firebase

Adobe Analytics

AppsFlyer

Pendo

Mixpanel

Kochava

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Analytics and Reporting

Data Management

Device and Browser Analytics

Marketing Analytics

Conversion Analysis

Audience Segmentation

Data Warehousing

Data Analysis and Survey Function

API Framework

Data Integrity

Mobile Functionality

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support