Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
9.0 /10
CX Score
9.3 /10
Google Analytics
9.0 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Analytics won the following awards in the Product Analytics category

Filter By

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

Analytics and Reporting

87

Marketing Analytics

86

Device and Browser Analytics

86

Data Management

85

Conversion Analysis

85

Audience Segmentation

85

Data Warehousing

84

Data Integrity

84

Data Analysis and Survey Function

84

API Framework

83

Mobile Functionality

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Data Integration

85

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

82

Vendor Support

79

Google Analytics Reviews

Hiren R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent method for accurate data analysis

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The platform allows us to monitor user activity in real time, allowing us to fine-tune our growth and marketing initiatives as needed. We rely heavily on it to learn about the background of our online consumers. It allows us to check if the post had any effect, so we can see how well the promotion worked.

What is your favorite aspect of this product?

The reports are a great feature that makes data visualization a breeze, and I can speak from experience as a Google Analytics user. The fact that it is compatible with all of Google's other products is a huge plus, as it allows us to streamline our processes and save time by connecting to other services and using them simultaneously. You can control the process from the moment a person sees your site, thanks to the attribution section, which shows us the user's path for each conversion and provides pertinent data about those people, such as the mobile phone used.

What do you dislike most about this product?

Can be difficult to understand and modify at first, so I'd like to be able to incorporate certain definitions.

What recommendations would you give to someone considering this product?

We have been using this platform for some time, and it has helped us a lot in making decisions to improve our company. It is essential for companies or organizations that want to track and be aware of how users or customers interact with website content. It allows you to analyze what needs to be changed to improve service delivery. Although it can be a bit difficult to enter and track information, it is highly recommended and definitely a worthwhile solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Glory S.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Turns website data into valuable reports.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google analytic's ability to delve deep into website data using advanced analytics features such as event tracking, is what I believe sets it apart from other website analytics tools.. For example, with the Google analytics event tracking advanced feature, we have been able to move beyond just knowing how long a visitor is spending on particular parts of our website, to being able to know what they do while they are on any Part of the website.

What is your favorite aspect of this product?

The real-time nature of Google analytics report data is my favourite part of this platform. Having access to follow our website traffic in real time has been most helpful when running specific promotional or marketing campaigns, for the purpose of tracking the effectiveness of such campaigns. Allowing us to make timely adjustments if necessary.

What do you dislike most about this product?

When a visitor uses a privacy browser like Duck Duck Go or ad blockers to access our website, Google analytics struggles with reporting their data accurately..

What recommendations would you give to someone considering this product?

It is important for teams to always ensure a regular audit of their Google analytics setup. This helps ensure data integrity..

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Dirk L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

One of the Most Valuable Marketing Tools Ever

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Four things, it's free, it's reliable, it isn't exactly "easy" to customize to suit your needs but there's so much easily accessible training available that it might as well be.

What is your favorite aspect of this product?

It captures so much actionable data that it's sometimes difficult to explain to unfamiliar stakeholders that you have it all at your fingertips.

What do you dislike most about this product?

That the updates over the years have tended to render large chunks of historical data effectively useless. or the very least too difficult to use.

What recommendations would you give to someone considering this product?

That is not and never has been terribly intuitive so play in it as much as possible to learn your way around but also take advantage of all the available training.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Cons

  • Wastes Time

Most Popular Google Analytics Comparisons