Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

86

Device and Browser Analytics

85

Paid Search Integration

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Alex C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Detect website visits easily

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

As we already know, there are companies that are dedicated to offering a service very similar to that offered by Google analytics but basically the service they offer is very poor, sometimes it does not count the visits, it does not have a time marker that the person was on the site and this It is essential because Google analytics offers a lot of important data that helps us when analyzing what is happening on our website and it is quite advantageous compared to other similar sites

What is your favorite aspect of this product?

What I like the most about this Google analytics service is that we can know the positive site, the approximate age, the gender of the person, perhaps and the amount of time they were on our website, we can know if they were playing multimedia and for how long so we We can have a certainty that we can do with the publications we make and if we are doing it at the right time of day, once we have this data, we can modify AND make our publications reach more easily and with the largest possible audience.

What do you dislike most about this product?

Obviously, as all services are not perfect, there is always something that I do not like and at least Google analytics its design and technical support is not very attentive to say Or at least in my case it was not so I feel that skirt that they modify a a little more this or pay attention to customers when they complain about a problem I want to think that it was what is it, I did not know how to answer me and not for anything else, the service is really very good this is the only bad thing I would say about the service

What recommendations would you give to someone considering this product?

The important thing about this is that we must know that when creating a website if we want to know information about the people who are visiting, it is best to use Google analytics because the service has time is a company that is backed by the large company of Google and that is why it inspires confidence, the best of all is that its data is very exact, quite reliable, apart from we have tutorials of any kind specialized in each tool that Google analytics offers, so it is very important to learn how to use it and that is why I always recommend it.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Saves Time

Vanashree B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

The best tool to track you website's data!!!

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics gets me all the data my clients needs to see on their website's performance and regular updates mean that it just keeps getting better.

What is your favorite aspect of this product?

It is the best way to analyze the website traffic,. Multiple widgets, dashboards, charts and filtering are really good features.

What do you dislike most about this product?

There isn't anything to really dislike about Google Analytics. They have made the website so perfect and easy to handle.

What recommendations would you give to someone considering this product?

Google analytics is the best tool to prepare the report that clients always looking for. It gives me all the data our online shops need to make decisions quickly.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Saves Time

PRASHANT K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Brief insights and detailed reports.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics can be easily recommended as an ideal tool to get analytical reports and insights about the website performance. The UI is clean, and the main dashboard is minimal and showcase all the necessary points.

What is your favorite aspect of this product?

Google helps in analyzing the trends and insights by providing detailed demographics of the traffic. * The dashboard helps a lot in showing all the main information at a glance because of its simple and intuitive user interface. * It does not require extensive knowledge to use it, it can be simple installed and set up for use. * It has a large and helpful community to guide about the features and problems.

What do you dislike most about this product?

Hints are missing that can guide the user about tool functionalities

What recommendations would you give to someone considering this product?

We have had a great experience with Google Analytics. Truly, it has helped us reach more people and drive more traffic to our website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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