Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

86

Device and Browser Analytics

85

Paid Search Integration

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Fahad K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Freemium Google Analytics Amazing.

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

The initial integration for basic user data points is seamless, either through Google Tag Manager or manual placement of the GA pixel on every page. Being part of the Google ecosystem enhances its integration with other Google products, such as Ad Manager and Google Optimize for detailed AB test insights.

What is your favorite aspect of this product?

What I appreciate most about GA is its ability to delve deep into traffic analysis, user journeys, and session durations. Connecting with Search Console allows me to understand the search queries bringing users and the keywords ranking for my pages, optimizing my website for increased traffic and revenue.

What do you dislike most about this product?

There is nothing major I dislike about Google Analytics.

What recommendations would you give to someone considering this product?

From conversion tracking to real-time traffic monitoring and funnel visualization, GA offers a comprehensive suite of tools. The ease of integration with Google Tag Manager further extends its capabilities, making it a go-to solution for various analytical needs.

Pros

  • Reliable
  • Inspires Innovation
  • Respectful
  • Acts with Integrity

Glory S.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Turns website data into valuable reports.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google analytic's ability to delve deep into website data using advanced analytics features such as event tracking, is what I believe sets it apart from other website analytics tools.. For example, with the Google analytics event tracking advanced feature, we have been able to move beyond just knowing how long a visitor is spending on particular parts of our website, to being able to know what they do while they are on any Part of the website.

What is your favorite aspect of this product?

The real-time nature of Google analytics report data is my favourite part of this platform. Having access to follow our website traffic in real time has been most helpful when running specific promotional or marketing campaigns, for the purpose of tracking the effectiveness of such campaigns. Allowing us to make timely adjustments if necessary.

What do you dislike most about this product?

When a visitor uses a privacy browser like Duck Duck Go or ad blockers to access our website, Google analytics struggles with reporting their data accurately..

What recommendations would you give to someone considering this product?

It is important for teams to always ensure a regular audit of their Google analytics setup. This helps ensure data integrity..

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Mohamad R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Empowering Insights with Room for Advancements

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Google Analytics caters to a broad spectrum of users, accommodating both small business owners and large organizations alike. Its versatility makes it accessible and beneficial for users with varying scales of operations. Moreover, the platform's ease of implementation is supported by numerous helpful websites, ensuring a straightforward and user-friendly onboarding process for businesses of all sizes.

What is your favorite aspect of this product?

The availability of a free version makes Google Analytics an accessible choice for users seeking cost-effective analytics solutions. Additionally, its seamless integration with Google Ads enhances its utility, providing a cohesive experience for users managing online advertising campaigns.

What do you dislike most about this product?

While I found Universal Analytics to be somewhat inflexible, the introduction of GA4 has successfully addressed this concern. The enhanced flexibility in GA4 has notably improved the user experience, providing a more adaptable and customizable analytics platform.

What recommendations would you give to someone considering this product?

Exploring the features and user interface of Google Analytics is made convenient with the availability of the free version. Google provides excellent support through instructional YouTube videos, offering valuable guidance on how to initiate and make the most of the platform.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

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