Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

246 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Efficient Service

Feature Ratings

Average 82

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

Mohd S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Great Security

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

Seamless integration with Google accounts and services. Users who are already within the Google ecosystem find it convenient to use Google Authenticator.

What is your favorite aspect of this product?

My favourite aspect of Google Authenticator is its simplicity and ease of use. The app is designed to be intuitive, allowing users to quickly set it up and start using it without requiring extensive technical knowledge.

What do you dislike most about this product?

The aspect I dislike most about Google Authenticator is its lack of cloud backup and sync features.

What recommendations would you give to someone considering this product?

I would recommend them that If they need a simple and straightforward 2FA solution for a few accounts and don’t switch devices often, Google Authenticator is an excellent choice and to make sure to store backup codes for your accounts in a secure place. This will help them regain access if you lose your phone or need to switch devices.

Pros

Caring
Helps Innovate
Reliable
Efficient Service

Kshitij S.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic service for your security purposes

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Seamless use and enhanced security

What is your favorite aspect of this product?

Use of Pin instead of password

What do you dislike most about this product?

Not much other than complex set up

What recommendations would you give to someone considering this product?

Great service to use for enhanced security

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Fair

Abhay C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Dependable security that may be improved.

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator is notable for its dependability and ease of use. Because it's easy to use and set up, a variety of users can utilize it. Its offline capability also guarantees that users can produce codes even in the absence of an online connection, which is a useful feature in many situations. For many consumers, Google's security reputation also offers an extra layer of trust. Though it's a good choice, it might not have all the cutting-edge capabilities included in other authentication apps.

What do you dislike most about this product?

I wish Google Authenticator included a sync and backup function to avoid account lockouts from lost or stolen devices. Its interface might also benefit from a visual makeover, which would improve the user experience overall. Its dependability is nevertheless a major asset for account security in spite of these flaws.

What recommendations would you give to someone considering this product?

I would advise anyone thinking about using Google Authenticator to set it up as an additional security measure for their account. In the event that your device is lost, be sure to store backup codes in a safe place. Although it's a solid choice, if you need more sophisticated features like backup and syncing capabilities, look into other options.

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Mohd S.

Great Security

Likeliness to Recommend

Pros

Kshitij S.

Fantastic service for your security purposes

Likeliness to Recommend

Pros

Abhay C.

Dependable security that may be improved.

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

Microsoft Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support