Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

246 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Efficient Service

Feature Ratings

Average 82

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

Vivian A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Google Authenticator is a simple and reliable

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

It is straightforward, designed to generate time based one time password and it works offline.

What is your favorite aspect of this product?

it doesn't require one to create an account and it is a lightweight app.

What do you dislike most about this product?

losing access to the device where Google Authenticator is installed can lock you out of accounts without backups.

What recommendations would you give to someone considering this product?

it is great for securing crypto wallets.

Pros

Helps Innovate
Reliable
Trustworthy
Acts with Integrity

Tamika M.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Generating OTP codes without internet connection.

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator stands out for being a platform that connects directly to Google Workspace, which guarantees that you can always recover the keys that you have associated with this platform by simply accessing your Google account. Google Auth works without an internet connection, codes are generated whether or not you have an internet connection, that doesn't matter, this helps a lot if you need to access an account urgently and you don't have an internet connection on your mobile device.

What is your favorite aspect of this product?

You can transfer all Google Auth keys to another device by simply pressing the "transfer accounts" option. This way you can send all your keys to another device without having to access the Google account. It allows you to store multiple Google accounts, this helps you to have different OTP keys stored in multiple Google accounts and thus you can have your keys organized. The app works smoothly at all times, there is no delay in obtaining a new OTP key to access an account or service, that's fantastic.

What do you dislike most about this product?

Google Auth does not have any biometric or fingerprint security to access the app that stores the keys, this is very negative thing because anyone who has access to our mobile device can access our keys without using any authentication to enter the app. It is necessary to implement this security to store all the keys even more securely. Google Auth does not have an attractive interface, it is a very basic and minimalist design.

What recommendations would you give to someone considering this product?

I recommend always having the keys linked to a Google Workspace account, this way you can recover all the keys in very few steps in case you lose access to the default mobile device for some reason.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tuot N.

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use. Good.

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator stands out for its simplicity, offline functionality, and seamless integration with Google services, ensuring reliable, secure 2FA.

What is your favorite aspect of this product?

My favorite aspect of Google Authenticator is its simplicity, quick setup process, and offline functionality, ensuring secure access anytime.

What do you dislike most about this product?

I dislike Google Authenticator's lack of cloud backup and multi-device sync, making account recovery challenging if a device is lost.

What recommendations would you give to someone considering this product?

Ensure you securely store backup codes for each account, as Google Authenticator lacks cloud sync. Consider it for its simplicity and reliability if you prioritize offline functionality over advanced features.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Vivian A.

Google Authenticator is a simple and reliable

Likeliness to Recommend

Pros

Tamika M.

Generating OTP codes without internet connection.

Likeliness to Recommend

Pros

Tuot N.

Easy to use. Good.

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

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Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support