Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

246 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Efficient Service

Feature Ratings

Average 82

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

KHIM L.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Features disappoint.

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator does not require a Google account to function, which means it works entirely offline. Google Authenticator has recently introduced a QR-based device-to-device transfer feature.

What is your favorite aspect of this product?

Unlike competitors that default to cloud backups, Google Authenticator keeps everything local to the device unless manually transferred, giving more privacy-conscious users a layer of security against potential cloud breaches

What do you dislike most about this product?

The burden is on the user to manually transfer accounts or keep printed backup codes.

What recommendations would you give to someone considering this product?

Use a Password Manager with Secure Notes, If the platform allows, store backup keys or seed codes in a password manager that supports secure notes. This will give you a fallback option if you lose access to Google Authenticator

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SAMUEL N.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product to use

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator has a very powerful/strong security,it protect other softwares to be accessible without the owners concert

What is your favorite aspect of this product?

As a user who uses the software for Binance as to protect my finances ,I will say it has the best features ,easy to use ,it's also free , Authenticate very easy

What do you dislike most about this product?

Customer service support is very poor ,but they get it done once they respond

What recommendations would you give to someone considering this product?

To download the Google Authenticator to protect your phones from anything that requires your authorization ,you will receive a code and know we're they are trying to access your account

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Eden U.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use!

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Its offline functionality, its free nature, its security and safety, and the fact that it’s widely compatible and easy to use

What is your favorite aspect of this product?

Its offline compatibility

What do you dislike most about this product?

Absolutely nothing

What recommendations would you give to someone considering this product?

Back up your recovery codes

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

KHIM L.

Features disappoint.

Likeliness to Recommend

Pros

SAMUEL N.

Fantastic product to use

Likeliness to Recommend

Pros

Eden U.

Easy to use!

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

Microsoft Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support