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Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

265 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Efficient Service

Feature Ratings

Average 82

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Integration APIs

Hard Token Authentication

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

CA Ayushi A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

What differentiates Google Authenticator from other similar products?

Two-factor authentication

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

It let us back up our data in the cloud and restore them when needed while changing devices, which makes this product reliable

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Anshul S.

Role: Student Academic
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Secure and Reliable

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator distinguishes itself with its straightforward setup, strong security standards, and seamless integration with various online services that support two-factor authentication (2FA). Its offline functionality and simplicity in generating time-based one-time passwords (TOTPs) also set it apart from other similar products.

What is your favorite aspect of this product?

My favorite aspect of Google Authenticator is its simplicity and reliability in providing an additional layer of security through two-factor authentication (2FA).

What do you dislike most about this product?

What I dislike most about Google Authenticator is the lack of backup and synchronization options across devices, which can be inconvenient if you switch or lose your device.

What recommendations would you give to someone considering this product?

For those considering Google Authenticator, I recommend using it for its robust security benefits and ease of use in enabling two-factor authentication (2FA). However, consider using alternative 2FA methods like Authy or Microsoft Authenticator if you need backup and sync capabilities across multiple devices.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Cláudio F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Security in accessing services and applications

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

The ease of implementation, use and training is what I like most about the product.

What is your favorite aspect of this product?

The possibility of integration with the cell phone.

What do you dislike most about this product?

It is a bit of a hassle to migrate access data to another telephone device.

What recommendations would you give to someone considering this product?

Don't waste time and adopt the product to improve the security posture of your environment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

CA Ayushi A.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Anshul S.

Secure and Reliable

Likeliness to Recommend

Pros

Cláudio F.

Security in accessing services and applications

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

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Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Integration APIs

Hard Token Authentication

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support