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Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

265 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Efficient Service

Feature Ratings

Average 82

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Integration APIs

Hard Token Authentication

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

Adekemi A.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Enhance Account security with Google Authenticator

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator's security relies on Time-based One-time Password (TOTP) and HMAC-based One-Time password algorithms for generating verification codes.

What is your favorite aspect of this product?

It enables users to quickly and easily generate verification codes.

What do you dislike most about this product?

If a user loses their device or uninstalls the app without properly backing up their accounts, they may lose access to their 2FA codes.

What recommendations would you give to someone considering this product?

I recommend the use of a secure device to store your 2FA codes, and consider using a password manager.

Pros

Caring
Helps Innovate
Reliable
Performance Enhancing

Promise S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Reliable for Basic 2FA

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator differentiates itself with its simplicity, offline functionality, and seamless integration with Google services, but it lacks features like cloud backup, multi-device sync, and biometric protection that competitors such as Authy or Microsoft Authenticator offer.

What is your favorite aspect of this product?

My favorite aspect of Google Authenticator is its offline functionality, which allows for secure two-factor authentication without needing an internet connection—making it fast, reliable, and great for privacy-conscious users.

What do you dislike most about this product?

What I dislike most about Google Authenticator is the lack of cloud backup and multi-device sync, which makes it easy to lose access to your accounts if you lose or switch your phone.

What recommendations would you give to someone considering this product?

I’d recommend it for basic, secure 2FA needs, especially if you value simplicity and offline use—but be sure to back up your recovery codes and consider a more feature-rich alternative if you need cloud backup or multiple device access.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Prashant S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Reliable, No-Frills 2FA—Perfect for Simplicity

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator is straightforward and reliable, providing two-factor authentication (2FA) without overcomplicating things. Unlike some other apps, it doesn’t require an internet connection to generate codes, which is a huge plus for security. It’s simple, fast, and integrates well with a wide range of services.

What is your favorite aspect of this product?

it is to set up and use. It helps secure my accounts quickly and without hassle. Since I use it for work-related logins, it ensures I’m protected with an extra layer of security—especially with important apps and services.

What do you dislike most about this product?

The main downside is that it doesn’t back up your codes, so if you lose your phone, recovering your accounts can be a bit of a headache.

What recommendations would you give to someone considering this product?

Google Authenticator is free and highly reliable for securing your accounts, so I’d recommend it to anyone looking for a basic, no-frills 2FA solution.

Pros

Over Delivered
Reliable
Effective Service
Client Friendly Policies

Google Authenticator

What is Google Authenticator?

Company Details

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Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Adekemi A.

Enhance Account security with Google Authenticator

Likeliness to Recommend

Pros

Promise S.

Reliable for Basic 2FA

Likeliness to Recommend

Pros

Prashant S.

Reliable, No-Frills 2FA—Perfect for Simplicity

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

Microsoft Authenticator

Salesforce Authenticator

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OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Integration APIs

Hard Token Authentication

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support