Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

246 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Efficient Service

Feature Ratings

Average 82

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

Katheline O.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

A Simple App for Safer Online Experiences

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator is unique because it works offline, making it dependable for securing accounts in areas with poor campus internet.

What is your favorite aspect of this product?

Google Authenticator adds extra security to student and faculty accounts without needing internet access

What do you dislike most about this product?

I don’t like that it doesn’t have backup options, which makes it hard to recover accounts if you lose your device.

What recommendations would you give to someone considering this product?

I’d suggest using Google Authenticator with a password manager to improve security and make it easier to recover accounts if you lose your device.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Samson C.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

One of the best authenticator applications

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator is designed with simplicity in mind, offering a straightforward user interface without unnecessary complexity. It’s ideal for users who need a no-frills authentication app that “just works” without a steep learning curve.

What is your favorite aspect of this product?

One of the best aspects of Google Authenticator is its ability to work entirely offline. Users don’t need an internet connection to generate time-based one-time passwords (TOTPs), ensuring reliable functionality in any environment, including remote areas with limited connectivity.

What do you dislike most about this product?

Users with multiple accounts find it difficult to locate specific entries due to the lack of search or folder features.

What recommendations would you give to someone considering this product?

Google Authenticator is simple, secure, and works offline, making it reliable for generating time-based one-time passwords (TOTPs). It is ideal for users who want a lightweight app without extra features or complexity, especially if you're already part of the Google ecosystem.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Danilo F.

Role: C-Level
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Add Simplicity to Security with Google Auth

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Very simple to use, as it is a very direct and clean app, making the UX very interesting

What is your favorite aspect of this product?

The app's very user-friendly interface

What do you dislike most about this product?

Nothing at the moment bothered me about using the app

What recommendations would you give to someone considering this product?

For those looking for security, simplicity and ease in an authentication app, I recommend using Google Authenticator

Pros

Enables Productivity
Trustworthy
Inspires Innovation
Client Friendly Policies

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Katheline O.

A Simple App for Safer Online Experiences

Likeliness to Recommend

Pros

Samson C.

One of the best authenticator applications

Likeliness to Recommend

Pros

Danilo F.

Add Simplicity to Security with Google Auth

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

Microsoft Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Multi-Device Protection

Email Authentication

OTP Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Role-Based Multi-Factor Authentication

Browser Push Notifications

Role and User Management

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support