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Google

Google Chat

Composite Score

8.7 /10

CX Score

9.1 /10

675 Reviews Write a Review

Claim Software

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Service Experience

2025

3 Top Rated Capabilities

4 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative

4% Neutral

94% Positive

Pros

Acts with Integrity
Efficient Service
Fair
Reliable

Feature Ratings

Average 82

Instant Messaging

Voice and Video Collaboration

Notifications

Task Management

Screen Sharing

File Sharing Collaboration

Search

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Google Chat Reviews

S B.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Great product if you use Google Suite

Likeliness to Recommend

6 /10

What differentiates Google Chat from other similar products?

integration with google products works very well

What is your favorite aspect of this product?

ease of use, type a message or starting a video conference

What do you dislike most about this product?

lack of integration with other products (Microsoft)

What recommendations would you give to someone considering this product?

If using google suite then using Chat is a no brainer. combining google chat with Microsoft products has no plus (for us)

Pros

Reliable
Helps Innovate
Enables Productivity
Security Protects

Mohd M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A great communication tool

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat is unique in that it is tightly integrated with the Google suite of services. It is not just a standalone chat application but rather a platform that integrates directly with Google Drive, Calendar, Hangouts, and other Google products. Google Chat also allows for real-time collaboration between teams, with features such as shared documents, task management, and video chat. It is designed to be easy to use and is available on both desktop and mobile devices.

What is your favorite aspect of this product?

I really like the ability to have group conversations with multiple people in Google Chat. It's an efficient way to communicate with a large group, and it also allows for quick and easy file sharing.

What do you dislike most about this product?

I dislike that Google Chat does not offer the same level of customization as many other chat apps and services. For example, there is no way to change the background or font size and there are no emoticons or other fun features. Additionally, there are limited options for search and organization of conversations, which can make it difficult to locate specific conversations or topics.

What recommendations would you give to someone considering this product?

1. Familiarize yourself with the Google Chat interface and features. Google Chat offers a wide range of features that can help you stay connected with your team, so take some time to explore them and get comfortable with the platform. 2. Take advantage of the Google Chat bots. Bots can automate tasks and help with organization, making it easier to stay on top of conversations and tasks. 3. Set up notifications for important conversations. Google Chat allows you to set notifications for conversations that require quick responses or need to be monitored, so you can stay on top of important conversations.

Pros

Reliable
Performance Enhancing
Efficient Service
Inspires Innovation

Ken J.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Google Chat:: Enhancing communication in real-time

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat consists of voice and video calls. Google Chat has the option to join and start chat rooms for team collaboration.

What is your favorite aspect of this product?

Google Chat has the ability to share files and documents from Google Drive.

What do you dislike most about this product?

Google Chat has limited customization options.

What recommendations would you give to someone considering this product?

One needs to know that Google Chat is easy to use and it is available on various devices.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Chat

What is Google Chat?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2022 Data Quadrant Champion

Google Chat Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Notifications Tool alerts business of an application generated event.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Search The system can search an entire body of a document for a keyword or phrase.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Chat Reviews

S B.

Great product if you use Google Suite

Likeliness to Recommend

Pros

Mohd M.

A great communication tool

Likeliness to Recommend

Pros

Ken J.

Google Chat:: Enhancing communication in real-time

Likeliness to Recommend

Pros

Most Popular Google Chat Comparisons

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Feature Ratings

Instant Messaging

Voice and Video Collaboration

Notifications

Task Management

Screen Sharing

File Sharing Collaboration

Search

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support