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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Task Management
Screen Sharing
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Shivam S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2023
Chat is a good organizer
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat is used to communicate with my other colleagues, it is used by the whole organization and during the process related problems,
What is your favorite aspect of this product?
Google chat allows us to send and receive messages in real time. Share files quickly and easily, it also improves efficiency
What do you dislike most about this product?
Google chat has room for improvement and a better way to create channels for specific topics
What recommendations would you give to someone considering this product?
Google chat helped us during these difficulties a lot and especially when we have to connect with the peers globally
Pros
- Enables Productivity
- Trustworthy
- Caring
- Generous Negotitation
Please tell us why you think this review should be flagged.
Akshita J.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Google chat reviews
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat allows us to send and receive messages in real time with any emotions that we can enter and use. We can download and upload images file that can use for business process and more
What is your favorite aspect of this product?
Easy to use interface and quick way to share the files using Google chat, it provides organization level group creation as well which will be totally private chat about the project. It is excellent chat product provided by Google
What do you dislike most about this product?
Popup messages can be something distracting sometime which need to be disable and szoozed, screen sharing can be better and provides voice quality can be improved
What recommendations would you give to someone considering this product?
This software makes the team to work easy thanks to many collaboration features and it needs to integrate with other Google products as well
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Fair
Please tell us why you think this review should be flagged.

Hina S.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Google Chat: The Perfect Communication Tool
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is differentiated from other chat products in a few ways. First, it has integrated AI technology, which allows users to access information and ask questions without having to leave the chat. It also integrates with other Google products, such as Google Calendar and Google Drive, allowing users to share documents and schedule meetings directly from the chat window. Finally, its machine learning capabilities allow it to better understand user requests and conversations, allowing for more efficient communication.
What is your favorite aspect of this product?
My favorite aspect of Google Chat is the ability to seamlessly connect and collaborate with people from anywhere in the world. The group chat feature is also a great way to keep track of conversations, making it easy to stay connected and up to date with what’s going on.
What do you dislike most about this product?
One of the things I dislike most about Google Chat is that it can be difficult to manage multiple conversations at once. It can be confusing to keep track of who said what, and if you’re trying to keep a group conversation going, it can be difficult to keep everyone on the same page. Additionally, there are limited customization options, and the messages don't have the same features as other messaging platforms.
What recommendations would you give to someone considering this product?
1. Utilize Google Chat for quick conversations with colleagues or friends. It's great for getting instant feedback or quickly asking a question. 2. Set up notifications so that you are alerted when someone responds to your messages. This way, you won't miss any important updates. 3. Take advantage of keyboard shortcuts to quickly navigate through conversations and search for messages. 4. Use the @Mention feature to call out someone in a conversation and make sure they receive a notification.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
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