Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
4% Neutral
94% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Fair
  • Reliable

Feature Ratings

Average 82

Instant Messaging

86

Voice and Video Collaboration

85

Notifications

83

Task Management

82

Screen Sharing

82

File Sharing Collaboration

82

Search

82

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

79

Cross Platform Support

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Shivam S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Chat is a good organizer

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google chat is used to communicate with my other colleagues, it is used by the whole organization and during the process related problems,

What is your favorite aspect of this product?

Google chat allows us to send and receive messages in real time. Share files quickly and easily, it also improves efficiency

What do you dislike most about this product?

Google chat has room for improvement and a better way to create channels for specific topics

What recommendations would you give to someone considering this product?

Google chat helped us during these difficulties a lot and especially when we have to connect with the peers globally

Pros

  • Enables Productivity
  • Trustworthy
  • Caring
  • Generous Negotitation

Akshita J.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Google chat reviews

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google chat allows us to send and receive messages in real time with any emotions that we can enter and use. We can download and upload images file that can use for business process and more

What is your favorite aspect of this product?

Easy to use interface and quick way to share the files using Google chat, it provides organization level group creation as well which will be totally private chat about the project. It is excellent chat product provided by Google

What do you dislike most about this product?

Popup messages can be something distracting sometime which need to be disable and szoozed, screen sharing can be better and provides voice quality can be improved

What recommendations would you give to someone considering this product?

This software makes the team to work easy thanks to many collaboration features and it needs to integrate with other Google products as well

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Fair

Hina S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Google Chat: The Perfect Communication Tool

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat is differentiated from other chat products in a few ways. First, it has integrated AI technology, which allows users to access information and ask questions without having to leave the chat. It also integrates with other Google products, such as Google Calendar and Google Drive, allowing users to share documents and schedule meetings directly from the chat window. Finally, its machine learning capabilities allow it to better understand user requests and conversations, allowing for more efficient communication.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is the ability to seamlessly connect and collaborate with people from anywhere in the world. The group chat feature is also a great way to keep track of conversations, making it easy to stay connected and up to date with what’s going on.

What do you dislike most about this product?

One of the things I dislike most about Google Chat is that it can be difficult to manage multiple conversations at once. It can be confusing to keep track of who said what, and if you’re trying to keep a group conversation going, it can be difficult to keep everyone on the same page. Additionally, there are limited customization options, and the messages don't have the same features as other messaging platforms.

What recommendations would you give to someone considering this product?

1. Utilize Google Chat for quick conversations with colleagues or friends. It's great for getting instant feedback or quickly asking a question. 2. Set up notifications so that you are alerted when someone responds to your messages. This way, you won't miss any important updates. 3. Take advantage of keyboard shortcuts to quickly navigate through conversations and search for messages. 4. Use the @Mention feature to call out someone in a conversation and make sure they receive a notification.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

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