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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Task Management
Screen Sharing
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Edwin R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
easy-to-use communication tool
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is fully integrated with the Google suite, allowing for easy integration with other Google tools such as Gmail, Calendar, and Drive.
What is your favorite aspect of this product?
The best aspect of Google Chat is its ease of use and extensive support for mobile devices. It is easy to use, which means users can get started quickly without a learning curve. In addition, Google Chat is available for Android, iOS and desktop devices, meaning users can use the application on any device. This broad support for mobile devices makes Google Chat an excellent choice for those who need to communicate with friends, family and co-workers on the go.
What do you dislike most about this product?
limitation in terms of video calling features, although it has video calling, it does not have some advanced features such as automatic recording or HD quality. Another negative aspect could be its limitation in terms of integration with other non-Google tools, as some integrations are limited and not available for all third party tools.
What recommendations would you give to someone considering this product?
I would recommend Google Chat as it is extremely easy to use and because of its ability to integrate with other Google tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Alejandro Enrique M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
the tool with the greatest projection today
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The most radical difference is its intimate integration with Google applications such as Calendar, which at the enterprise level provides the ease of scheduling meetings, with notifications arriving instantly to the recipients. On the other hand and supported in the collaboration of files is the integration with Google Drive being the repository of these files for quick access and from anywhere by the team.
What is your favorite aspect of this product?
The tool has a high degree of intuitiveness allowing the creation of group video calls in a fast way, the access, the aggregation of members and even the blocking of these are also functions that facilitate the work of those who sponsor as administrators of such meetings; Google Chat is ideal to maintain continuous communication between the members of the work team and Staff because thanks to its multiplatform operation allows uninterrupted communication between different devices with different operating systems.
What do you dislike most about this product?
The most relevant and even notorious aspect is the quality of the video and the details presented in it, in some wirelessly connected devices the stabilization of the video is done with a considerable delay due to variations in the bandwidth of the connection present, it would be an aspect to be improved by the tool.
What recommendations would you give to someone considering this product?
Google chat is not only a common tool, it has a variety of functions that fit the needs of an organization, its group chats allow you to keep the thread of the conversation which is very helpful at times when you need to extract relevant information, additionally and dealing with private topics allows the creation of secret chats ensuring total confidentiality required for those topics.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Santanu Kumar D.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jan 2023
A great Chat and Collaboration platform by Google
Likeliness to Recommend
What differentiates Google Chat from other similar products?
What makes Google Chat different from other offerings is the integration with G Suite and google products such as Calendar, Drive, Keep Note, Google Meet and so on. It also enables teams of different sizes to chat and collaborate by creating Groups and Spaces.
What is your favorite aspect of this product?
The favourite aspect of Google Chat is the smart AI based replies to conversations. It makes life a lot easier by automatically understanding the context of the discussion and by suggesting replies for the same.
What do you dislike most about this product?
Although Google Chat has a lot of features to it, there are some things to improve as well. Such as the integration with third party tools and platform which are not part of Google eco system, which is somewhat limited as of now. And also Google Chat is not much customizable like some other chat offerings which are out there.
What recommendations would you give to someone considering this product?
Google Chat is a very good choice for the customers who are already utilizing G Suite and all its products. The integration with google products is something which will make your chat, collaboration and conversions much more effective and fun, which in turns will add value to your organisation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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