Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
4% Neutral
94% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Fair
  • Reliable

Feature Ratings

Average 82

Instant Messaging

86

Voice and Video Collaboration

85

Notifications

83

Task Management

82

Screen Sharing

82

File Sharing Collaboration

82

Search

82

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

79

Cross Platform Support

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Edwin R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

easy-to-use communication tool

Likeliness to Recommend

6 /10

What differentiates Google Chat from other similar products?

Google Chat is fully integrated with the Google suite, allowing for easy integration with other Google tools such as Gmail, Calendar, and Drive.

What is your favorite aspect of this product?

The best aspect of Google Chat is its ease of use and extensive support for mobile devices. It is easy to use, which means users can get started quickly without a learning curve. In addition, Google Chat is available for Android, iOS and desktop devices, meaning users can use the application on any device. This broad support for mobile devices makes Google Chat an excellent choice for those who need to communicate with friends, family and co-workers on the go.

What do you dislike most about this product?

limitation in terms of video calling features, although it has video calling, it does not have some advanced features such as automatic recording or HD quality. Another negative aspect could be its limitation in terms of integration with other non-Google tools, as some integrations are limited and not available for all third party tools.

What recommendations would you give to someone considering this product?

I would recommend Google Chat as it is extremely easy to use and because of its ability to integrate with other Google tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandro Enrique M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

the tool with the greatest projection today

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

The most radical difference is its intimate integration with Google applications such as Calendar, which at the enterprise level provides the ease of scheduling meetings, with notifications arriving instantly to the recipients. On the other hand and supported in the collaboration of files is the integration with Google Drive being the repository of these files for quick access and from anywhere by the team.

What is your favorite aspect of this product?

The tool has a high degree of intuitiveness allowing the creation of group video calls in a fast way, the access, the aggregation of members and even the blocking of these are also functions that facilitate the work of those who sponsor as administrators of such meetings; Google Chat is ideal to maintain continuous communication between the members of the work team and Staff because thanks to its multiplatform operation allows uninterrupted communication between different devices with different operating systems.

What do you dislike most about this product?

The most relevant and even notorious aspect is the quality of the video and the details presented in it, in some wirelessly connected devices the stabilization of the video is done with a considerable delay due to variations in the bandwidth of the connection present, it would be an aspect to be improved by the tool.

What recommendations would you give to someone considering this product?

Google chat is not only a common tool, it has a variety of functions that fit the needs of an organization, its group chats allow you to keep the thread of the conversation which is very helpful at times when you need to extract relevant information, additionally and dealing with private topics allows the creation of secret chats ensuring total confidentiality required for those topics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Santanu Kumar D.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

A great Chat and Collaboration platform by Google

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

What makes Google Chat different from other offerings is the integration with G Suite and google products such as Calendar, Drive, Keep Note, Google Meet and so on. It also enables teams of different sizes to chat and collaborate by creating Groups and Spaces.

What is your favorite aspect of this product?

The favourite aspect of Google Chat is the smart AI based replies to conversations. It makes life a lot easier by automatically understanding the context of the discussion and by suggesting replies for the same.

What do you dislike most about this product?

Although Google Chat has a lot of features to it, there are some things to improve as well. Such as the integration with third party tools and platform which are not part of Google eco system, which is somewhat limited as of now. And also Google Chat is not much customizable like some other chat offerings which are out there.

What recommendations would you give to someone considering this product?

Google Chat is a very good choice for the customers who are already utilizing G Suite and all its products. The integration with google products is something which will make your chat, collaboration and conversions much more effective and fun, which in turns will add value to your organisation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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