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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
File Sharing Collaboration
Search
Task Management
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Rihab A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Digital-first tool to collaborate with one another
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Teams and departments have their own workspaces, and a common set of shared channels and communication, in particular during major events, is facilitated by bringing teams into Google Chat through multi-channel accounts
What is your favorite aspect of this product?
It has read state synchronization like for instance when I read something on my phone, my in sync laptop will know about it and automatically mark those messages as read
What do you dislike most about this product?
The only minor glitch is when I click on an image in Google Chat it opens full screen which can be a little annoying
What recommendations would you give to someone considering this product?
It has given us the flexibility to be more nimble in how we collaborate and get work done which is a key advantage in today's rapidly changing workplace
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sharmeen S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jun 2022
Google Chat-connecting people
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is organized into rooms, similar to channels in Slack. Enter one of these rooms, and you'll notice that the focus is on threads. Slack offers threads, but they're optional. Chat puts every conversation into a thread, and users can decide which conversations to subscribe to. The idea is that everyone only sees information that's relevant to them, but it might be an adjustment if you're used to a more traditional chat room.
What is your favorite aspect of this product?
When you want to talk to someone specific, you'll send them a direct message in a private, message-focused conversation. No threads here—these conversations work the way Hangouts always have, and for now still show up in the Gmail sidebar. In rooms, though, the focus on conversations changes the way you chat a bit. If you want to share something new—an idea you've been thinking about, a document you just completed, a video you came across this morning—you open the chat room you want, click the New thread button on the bottom center, and post your new message. But if you just came up with the solution to a problem your team was discussing yes
What do you dislike most about this product?
There is nothing which I don't like. Google Chat brings conversations with the most recent threads to the bottom of your chat list. Whenever you open a room, you'll see the conversations with the most recent replies first—so if someone started a new conversation 10 minutes ago and someone else replied to a week-old conversation 5 minutes ago, you'll see them both.
What recommendations would you give to someone considering this product?
I would recommend all to use this as it is great platform for proffessionals to use. Mentioning people in your message works like Google Docs comments and Slack: type an @ followed by the name of the person you want to mention. Chat will start filtering through the names of people in your company, with those in this room on the top and others you could invite on the bottom. Press Enter to select the person you want.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Vasantha R.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2022
Chat for your Business Communication Needs
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Comes as a part of Google Workspace They have features set similar to that of messaging applications.
What is your favorite aspect of this product?
It comes along with Gmail app Task allocation bar in the app is excellent add on
What do you dislike most about this product?
Can't export the allocated tasks to the team member Can't reply to a particular message Tracking messages in the teams group is bit messy
What recommendations would you give to someone considering this product?
Product is amazing. It includes and enables a binding point from meeting, calender Sync to staying in touch with the teams. Much needed app to be used when using Google Workspace
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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