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Google

Google Chat

Composite Score

8.7 /10

CX Score

9.1 /10

673 Reviews Write a Review

Claim Software

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Service Experience

2025

3 Top Rated Capabilities

4 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative

4% Neutral

94% Positive

Pros

Acts with Integrity
Efficient Service
Fair
Reliable

Feature Ratings

Average 82

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

File Sharing Collaboration

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Google Chat Reviews

Priyanka A.

Role: Industry Specific Role
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Interaction tool for corporations and non-profits

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Chat is a superb forum for engagement; it interacts seamlessly about the entirety GSuite system, and it's a wonderful value given that it can be utilized with integrations of OneDrive, Hangouts, and Google mail.

What is your favorite aspect of this product?

We utilize this product for official interactions, and that is an easy-to-use service with a wonderful user experience because it's simple to obtain and enables us address a variety of business difficulties.

What do you dislike most about this product?

There is just a bare minimum of interoperability with third-party plugins and bots. Using an internet browser to look up previous difficulties is futile. You didn't access for a particular individual, as well as the room layout is a bit jumbled with all the conversations that have begun. The video call may be sluggish at times. Additionally, while chatting, there seems to be a word limit, which is too unpleasant.

What recommendations would you give to someone considering this product?

It is free to use in the business. Some additional Google Workspace products are tightly integrated. Simple and effective, strongly recommended.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Duarte P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Fantastic tool

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Really good chat tool, fully integrated in the Google ecosystem

What is your favorite aspect of this product?

Integration with every other Google tool

What do you dislike most about this product?

Nothing to share

What recommendations would you give to someone considering this product?

Download the desktop app

Pros

Performance Enhancing
Enables Productivity
Includes Product Enhancements
Helps Innovate

Isabelle C.

Role: C-Level
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Long Term Conversations Via Gmail

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

The familiar interface of Google Mail makes Google Chat very easy to use. It's like sending an email, but instead in a chat format. The ability to include images, Google drive files and calendar really facilitated our business communications.

What is your favorite aspect of this product?

Creating a new project is so easy: adding members, setting a title and collaboration can start right away. The history of each messages make it also easy for monitoring projects' progress as well as evaluation and compliance requirements

What do you dislike most about this product?

I believe that even though it is a very useful tools, some additional features could be included, so that in the end, everything is managed from a single dashboard: for example social media scheduling and publishing.

What recommendations would you give to someone considering this product?

Google Chat is great when it comes to instant message. It can definitely be used to resolve tickets faster, engage in project and optimize communications in your business. I do recommend.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Chat

What is Google Chat?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2022 Data Quadrant Champion

Google Chat Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Notifications Tool alerts business of an application generated event.

Screen Sharing The ability to share screens.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Search The system can search an entire body of a document for a keyword or phrase.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Chat Reviews

Priyanka A.

Interaction tool for corporations and non-profits

Likeliness to Recommend

Pros

Duarte P.

Fantastic tool

Likeliness to Recommend

Pros

Isabelle C.

Long Term Conversations Via Gmail

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

File Sharing Collaboration

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support