Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
4% Neutral
94% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Fair
  • Reliable

Feature Ratings

Average 82

Instant Messaging

86

Voice and Video Collaboration

85

Notifications

83

Screen Sharing

82

File Sharing Collaboration

82

Search

82

Task Management

81

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

79

Cross Platform Support

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Hannah J.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Corporate and non-profit interaction tool

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

We are using this service for official communications, and it's a straightforward to use service with a great user experience since it's basic to get and helps us solve a lot of commercial challenges.

What is your favorite aspect of this product?

Chat is a great platform for interaction; it integrates perfectly with the whole GSuite ecosystem, plus it's a really nice product for the cost as it may be used with integration of drives, Hangouts, and Gmail.

What do you dislike most about this product?

There is only minimal compatibility for 3rd-party integrations and bots. Web browser for past issues is ineffective. You can't search for just single person, and the room structure is a little complicated with all of the talks that have been started. The video conference may occasionally be choppy. Furthermore, there is word restriction while messaging, which is inconvenient.

What recommendations would you give to someone considering this product?

Workplace users can use it for free. Integration with some other Google Workplace applications is tight. Easy and efficient, highly recommended.

Pros

  • Saves Time
  • Respectful
  • Transparent
  • Helps Innovate

Jason T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Google chat shows a high integration capacity

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Overall google chat shows a higher level of simplicity compared to its predecessor, hangouts, and at the same time the communication capability that the service offers is also more fluid. We love being able to work with google drive files in a shared way, given the ease with which the platform integrates with other services in the google suite.

What is your favorite aspect of this product?

The integration with the google meet platform is excellent, allowing us to work even with meetings from google chat and then transfer the information in this to the video meetings that we usually carry out. In any case this is very useful, especially when we need to expose a topic through video calls that require a higher level of shared work.

What do you dislike most about this product?

Although its ability to integrate with drive is good, there are problems with the google drive bot system, since when using it to work with google chat, it does not announce when files are shared from drive to the rest of the team, which makes it difficult to keep everyone informed at the same time about updates at work.

What recommendations would you give to someone considering this product?

We highly recommend exploiting the ability of google chat to work in conjunction with other services provided by google, as this is the best way to not only unify all work operations into a single network, but also to make sure that information is kept backed up, and that management can be expanded.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Trisha D.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Combining group messaging & content sharing

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

What differentiates Google Chat is that is goes far from being just a chat solutions. The fact that it allows Google Drive content to be shared makes it a powerful and useful tools. The ability also to shift from individual messages to group is very useful, enabling collaboration at all levels.

What is your favorite aspect of this product?

The interface has kept the similarity with Gmail, with make it very pleasant and familiar to use. It's simple and fast.

What do you dislike most about this product?

Video documentation available online is quite limited when it comes to using Google Chat. This might discourage many staffs from using it, for there are no major guides and training available.

What recommendations would you give to someone considering this product?

The oversimplicity of Google Chat might make it less appealing to businesses looking for a more professional communications solutions. However, if you are looking for a simple and direct way of communicating for your business, I recommend that you give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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