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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
File Sharing Collaboration
Search
Task Management
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Hannah J.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Corporate and non-profit interaction tool
Likeliness to Recommend
What differentiates Google Chat from other similar products?
We are using this service for official communications, and it's a straightforward to use service with a great user experience since it's basic to get and helps us solve a lot of commercial challenges.
What is your favorite aspect of this product?
Chat is a great platform for interaction; it integrates perfectly with the whole GSuite ecosystem, plus it's a really nice product for the cost as it may be used with integration of drives, Hangouts, and Gmail.
What do you dislike most about this product?
There is only minimal compatibility for 3rd-party integrations and bots. Web browser for past issues is ineffective. You can't search for just single person, and the room structure is a little complicated with all of the talks that have been started. The video conference may occasionally be choppy. Furthermore, there is word restriction while messaging, which is inconvenient.
What recommendations would you give to someone considering this product?
Workplace users can use it for free. Integration with some other Google Workplace applications is tight. Easy and efficient, highly recommended.
Pros
- Saves Time
- Respectful
- Transparent
- Helps Innovate
Please tell us why you think this review should be flagged.

Jason T.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Google chat shows a high integration capacity
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Overall google chat shows a higher level of simplicity compared to its predecessor, hangouts, and at the same time the communication capability that the service offers is also more fluid. We love being able to work with google drive files in a shared way, given the ease with which the platform integrates with other services in the google suite.
What is your favorite aspect of this product?
The integration with the google meet platform is excellent, allowing us to work even with meetings from google chat and then transfer the information in this to the video meetings that we usually carry out. In any case this is very useful, especially when we need to expose a topic through video calls that require a higher level of shared work.
What do you dislike most about this product?
Although its ability to integrate with drive is good, there are problems with the google drive bot system, since when using it to work with google chat, it does not announce when files are shared from drive to the rest of the team, which makes it difficult to keep everyone informed at the same time about updates at work.
What recommendations would you give to someone considering this product?
We highly recommend exploiting the ability of google chat to work in conjunction with other services provided by google, as this is the best way to not only unify all work operations into a single network, but also to make sure that information is kept backed up, and that management can be expanded.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
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Trisha D.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Combining group messaging & content sharing
Likeliness to Recommend
What differentiates Google Chat from other similar products?
What differentiates Google Chat is that is goes far from being just a chat solutions. The fact that it allows Google Drive content to be shared makes it a powerful and useful tools. The ability also to shift from individual messages to group is very useful, enabling collaboration at all levels.
What is your favorite aspect of this product?
The interface has kept the similarity with Gmail, with make it very pleasant and familiar to use. It's simple and fast.
What do you dislike most about this product?
Video documentation available online is quite limited when it comes to using Google Chat. This might discourage many staffs from using it, for there are no major guides and training available.
What recommendations would you give to someone considering this product?
The oversimplicity of Google Chat might make it less appealing to businesses looking for a more professional communications solutions. However, if you are looking for a simple and direct way of communicating for your business, I recommend that you give it a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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