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Google

Google Chat

Composite Score

8.7 /10

CX Score

9.1 /10

673 Reviews Write a Review

Claim Software

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Service Experience

2025

3 Top Rated Capabilities

4 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative

4% Neutral

94% Positive

Pros

Acts with Integrity
Efficient Service
Fair
Reliable

Feature Ratings

Average 82

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

File Sharing Collaboration

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Google Chat Reviews

Kinley G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

It is an insightful & efficient messaging platform

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Google Chat allows companies of all sizes to create person and team contact around the enterprise. Google Chat is such an insightful and efficient messaging platform tailored for teams and groups. Google Chat offers an open forum for simple and effective team communication through direct messaging to group chat rooms. The new edition is only available to G Suite buyers.

What is your favorite aspect of this product?

As a Payroll Benefits Manager of a stunning company, I found a lot of benefits of using Google Chat for our organization. Google Chat lets companies customize virtual chat rooms for worker's streamline work assignment and success monitoring methodologies. The search feature helps users to browse and revisit previous conversations and shared files. Also companies can ensure safe customer experience.

What do you dislike most about this product?

Google Chat is a compelling collaboration tool, has a great compatibility with all of the G Suite Environments, but only other downside I find on this commodity seems to be the cost.it is actually going to be expensive if you only have 10+ employers, and this device seems to have a cost per customer.

What recommendations would you give to someone considering this product?

It allows the team to insert, exchange and interact by Google Docs, Sheets, Presentations and several Google Drive documents. It is very helpful software for everyone.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Adam L.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

An inventive and powerful communications tool

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

A networking software that works to help businesses and organizations of all levels. Google Chat is really an inventive and powerful communications tool targeted to departments and organizations. Google Chat provides an open space for quick and efficient team collaboration through direct messages to collective chat rooms. Its new version is only accessible to consumers of G Suite.

What is your favorite aspect of this product?

As a Senior Project Manager of a magnificent corporation, I've seen a number of advantages of availing Google Chat through our enterprise. Google Chat enables businesses to design automated chat rooms for employee's simplified job assignment and progress tracking techniques. The search function lets users access and revisit past discussions and shared files.

What do you dislike most about this product?

For small companies, it's probably going to be really costly if you already have 10+ employees, since this tool appears to have a price per user.

What recommendations would you give to someone considering this product?

It encourages the team to upload, transfer and communicate through Google Docs, Sheets, Slides and a variety of Google Drive documents. Organizations can also maintain a sustainable consumer service.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Respectful

Karundu B.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Affordable and Effective Collaboration Software

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat enhances collaboration in the workplace and members can send messages anytime anywhere whether on web or using mobile devices.

What is your favorite aspect of this product?

Using Google Chat is easy and is available in both web and mobile versions. I like that this software makes sending messages to individuals and groups easy. It also enhance collaboration in that we can share files and documents with the team

What do you dislike most about this product?

Google Chat is flawless. It offers best features and works as expected.

What recommendations would you give to someone considering this product?

For smooth business collaboration, I recommend Google Chat. It's affordable and offers helpful features that aides communication in a great way.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Chat

What is Google Chat?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2022 Data Quadrant Champion

Google Chat Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Notifications Tool alerts business of an application generated event.

Screen Sharing The ability to share screens.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Search The system can search an entire body of a document for a keyword or phrase.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Chat Reviews

Kinley G.

It is an insightful & efficient messaging platform

Likeliness to Recommend

Pros

Adam L.

An inventive and powerful communications tool

Likeliness to Recommend

Pros

Karundu B.

Affordable and Effective Collaboration Software

Likeliness to Recommend

Pros

Most Popular Google Chat Comparisons

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Feature Ratings

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

File Sharing Collaboration

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support