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Google

Google Chat

Composite Score

8.7 /10

CX Score

9.1 /10

673 Reviews Write a Review

Claim Software

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Service Experience

2025

3 Top Rated Capabilities

4 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative

4% Neutral

94% Positive

Pros

Acts with Integrity
Efficient Service
Fair
Reliable

Feature Ratings

Average 82

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

File Sharing Collaboration

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Google Chat Reviews

Stephen H.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

google really do offer a great service that shines

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

google is great it’s chat feature offers minimal fuss both vocally & video

What is your favorite aspect of this product?

easy to set up groups

What do you dislike most about this product?

not a lot it’s a great tool

What recommendations would you give to someone considering this product?

great for setting up groups

Pros

Enables Productivity
Trustworthy
Unique Features
Client Friendly Policies

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Seamless document integration with Google Drive

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

NANDAKISHOR R.

Role: C-Level
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Excellent Chatting Experience

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

The feature of google chat is that we can do audio calls, video calls, instant messaging, and much more in high quality. And we can integrate this with the other tools of google also. It's affordable by everyone.

What is your favorite aspect of this product?

Google chat helps us to connect with single person or many people at a single click. We can use this application for office use as well. Both personal and office use is very excellent with google chat. We can make audio, video calls and can share faster and easier with Google chat. And we can make video conference with this and the results will be fantastic. Google chat also helps to share the live screen. This is helps to connect with the other people and can guide them easily.

What do you dislike most about this product?

The one thing that I dislike about google chat is that we cant share high size files. But this is not a big issue, We can share this via google drive. This is the best application that I have ever used for communication.

What recommendations would you give to someone considering this product?

If you are looking for best communication application for chatting, video call, audio call, file sharing, and screen sharing in a single application you can go for google chat. This help us to do all those in one application. For all video calls, audio calls everything is in high definition. If you ask me I recommend this from my side.

Pros

Reliable
Performance Enhancing
Unique Features
Effective Service

Google Chat

What is Google Chat?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2022 Data Quadrant Champion

Google Chat Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Notifications Tool alerts business of an application generated event.

Screen Sharing The ability to share screens.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Search The system can search an entire body of a document for a keyword or phrase.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Chat Reviews

Stephen H.

google really do offer a great service that shines

Likeliness to Recommend

Pros

Seamless document integration with Google Drive

Likeliness to Recommend

Pros

NANDAKISHOR R.

Excellent Chatting Experience

Likeliness to Recommend

Pros

Most Popular Google Chat Comparisons

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OpenText GroupWise

Feature Ratings

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

File Sharing Collaboration

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support