Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Caring

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

Search

82

File Sharing Collaboration

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Siddharth P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

"Enhancing communication"

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat makes it easy for team to be able to get their work done in one place. End user can chat over wifi through Google Chat application. It is very easy to adding and removing end-user from group chats in Google Chat. Google Chat integrates with the Google Calendar and generates meeting links seamlessly. End-user can send and receive high-resolution photos and videos. End-user can also place video call with the use of Google Chat.

What is your favorite aspect of this product?

Google Chat is simple and easy-to-use. The best part of Google Chat is that if end-user uninstalled the application, end-user's chat never get deleted. Excellent integration with Google Chrome browser and mobile app support. Google Chat can be synchronized with end-user's all contacts either on their mobile or email have interact with them and there has a convenient little box on the side of the browser and that allows them to view their contacts, see who is online, and connect with those people.

What do you dislike most about this product?

User cannot rename themselves, or you cannot rename users. No pole or interactive features. End-user cannot customize the look.

What recommendations would you give to someone considering this product?

I highly recommend the Google Chat because it is used for instant messaging. It is very well-suited for video conferencing and meetings where everyone can mute or unmute as needed. It is good for screen-sharing. At the end, it is a very good application for communicate with people.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pandya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Old fashioned but rich in potential

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google chat is purely a business communication tools and will not support features of social media with its old and retired UI design.

What is your favorite aspect of this product?

Favorite aspect of this product is that it can be used to store information and chats for longer period of time without worrying about any loss of chats and manually managing the backups

What do you dislike most about this product?

I am not really fond of integrated systems but although having too much caliber, google chat lacks in basic features like video conferencing and we have to use google meet for it. moreover you will confuse yourself with hangouts just in case you are new to this.

What recommendations would you give to someone considering this product?

I simply adore all google products for their scalability. I recommend this product to each and every organization who are hiring old aged people , it will be easier for them to onboard new people with a simple and easy tool like google chat

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Manuel I.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Facilitates teamwork

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Mainly the support with Google Workspace applications and the integration it has with them, this helps participants to jointly perform tasks without the need to use other applications, this simplifies tasks, allows teamwork and optimizes organizational time.

What is your favorite aspect of this product?

The collaborative aspect is the most striking of the product, in our organization we share different files daily among the members of our department which in real time edit and conduct discussions to reach consensus that is reflected instantly, tools such as presentations and spreadsheets facilitate these tasks.

What do you dislike most about this product?

There is a notorious difference between the different versions of the product licenses, especially the basic business version, since the space in the cloud is limited and taking into account that we handle important volumes of information at some point we are limited with the capacity of 30GB offered by this plan.

What recommendations would you give to someone considering this product?

This is one of those indispensable tools in any company since it natively provides the tools for your work team to perform their tasks flawlessly, but if your organization has a different environment to Google Workspace, it would make use of the tool that the organization has in that case.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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