Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Caring

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

Search

82

File Sharing Collaboration

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Shaunak P.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Its UI and Experience is best considering Google

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google account handles chat automatically and it is very easy to transform when you change devices, it syncs awesomely, all thanks goes to google for it. It is much similar to hangout by google so old people in industry are well versed to use google chat. Earlier in my old days I also used it in Gmail itself. No other software is as much widespread as this.

What is your favorite aspect of this product?

Using google chat we can make video and voice calls which I missed in many other solutions during my selection process. It also gives us ease to sync through devices seamlessly which is again a string point over others and also google is providing many similar alternatives to it. so collaborating is very easy.

What do you dislike most about this product?

It is not a different thing from google hangout also you don't get features like replying by swipes and glide typing. it would be much better if google chat can automate calendars and mail into it as it is product of google. So it can make mails and calendar events from chat itself using shortcuts.

What recommendations would you give to someone considering this product?

If you are old school person and beginner to IT world you can learn from Google products like Chat, hangout, meet, gmail. workstation etc. But fora complete suit you can go for Bitrix 24 as well. even a gmail chat feature can compete Google chat completely

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Dev M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

"Instant communication"

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat is the great platform for communication and it is extremely user-friendly and adapts to multiple devices (especially on mobile). It is great open-source platform for coordination and communication. It is mainly useful for the group chats and video chat functions. End users can schedule meetings from inside the chat itself. Unlike other platforms, the messages are secured and protected by the Google Security, which end-user can immensely trust.

What is your favorite aspect of this product?

The best aspect of Google Chat is that it is simple, easy to use, user friendly UI and provides global search in all chats. Google Chat allows communication across time zones without any worries or problems. It has a good collection of emojis and other GIFs to make the communication more interesting. It has a smart reply feature which is useful when end user not feel good for writing.

What do you dislike most about this product?

Google Chat isn't efficient for sharing large files, videos and images. There is a limit for joining the video call to more people simultaneously.

What recommendations would you give to someone considering this product?

Google Chat is great if any end-user is using Google Suite. But there are many other advanced applications than Google Chat. As far as I considered, Google Chat can be good alternative but cannot be main stream.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Romney S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Chatting made easier

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

1. It shows you when someone is typing. 2. It lets you share files and high-resolution photos.

What is your favorite aspect of this product?

1. The bandwidth usage is less so seamless operation while using it for business communications. 2. The use of the google account to login into the application makes it easy for me since I use google workspace in my work to accomplish a lot in my work. 3. Cross-platform synchronization whereby google chat can be used on any device with a different OS. It does not require you to be on an Android device only. Rather it is compatible with iOS and Windows too. 4.Video Conferencing whereby you can make a video conference call with up to 10 members.

What do you dislike most about this product?

1. It cannot set a status whereby you cannot set online status customization it only shows online or offline status. Sometimes you are away or busy or want to inform your contacts about any other state you are in that you cannot.

What recommendations would you give to someone considering this product?

It is a perfect chatting application and an organization that has adopted a google account as the standard can find it very useful and can be able to utilize all the features that it comes with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Caring

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