Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Caring

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

Search

82

File Sharing Collaboration

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Ricky M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great communication product

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat has been our main platform for sending text messages in our company.

What is your favorite aspect of this product?

It is very reliable in ensuring that messages are delivered instantly. It is easy to use and acquire. Google Chat enables us to have clear communication with our customers even those who are in remote areas.

What do you dislike most about this product?

I have not experienced any challenge from this platform.

What recommendations would you give to someone considering this product?

For communication within and outside and organization I highly recommend Google Chat.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Victoria H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic communication tool

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat is the most effective enterprise communication platform for sending text messages.

What is your favorite aspect of this product?

I like the fact that this great product is very effective in sending text messages to my colleagues and instant delivery.

What do you dislike most about this product?

This platform has never failed in any day since I started using it in my organization.

What recommendations would you give to someone considering this product?

I highly recommend this great product to any organization for proper and effective communication.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

James R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Great product for online communication

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

This is the most reliable tool for sending messages among team members in an organization.

What is your favorite aspect of this product?

It offers great collaboration among team members in our company. I can easily send messages to my colleagues and get feedback instantly.

What do you dislike most about this product?

This is excellent product for sending messages and I have never seen any negative performance from it.

What recommendations would you give to someone considering this product?

This is greatest and affordable tool for easy communication in any enterprise and I totally recommend it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

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