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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
Search
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Ricky M.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2021
Great communication product
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat has been our main platform for sending text messages in our company.
What is your favorite aspect of this product?
It is very reliable in ensuring that messages are delivered instantly. It is easy to use and acquire. Google Chat enables us to have clear communication with our customers even those who are in remote areas.
What do you dislike most about this product?
I have not experienced any challenge from this platform.
What recommendations would you give to someone considering this product?
For communication within and outside and organization I highly recommend Google Chat.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.

Victoria H.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Fantastic communication tool
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is the most effective enterprise communication platform for sending text messages.
What is your favorite aspect of this product?
I like the fact that this great product is very effective in sending text messages to my colleagues and instant delivery.
What do you dislike most about this product?
This platform has never failed in any day since I started using it in my organization.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any organization for proper and effective communication.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.

James R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Great product for online communication
Likeliness to Recommend
What differentiates Google Chat from other similar products?
This is the most reliable tool for sending messages among team members in an organization.
What is your favorite aspect of this product?
It offers great collaboration among team members in our company. I can easily send messages to my colleagues and get feedback instantly.
What do you dislike most about this product?
This is excellent product for sending messages and I have never seen any negative performance from it.
What recommendations would you give to someone considering this product?
This is greatest and affordable tool for easy communication in any enterprise and I totally recommend it.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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