.svg.png)
What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
Search
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Himanshu V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Great for Google Workspace users.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Unique to Google Chat is how tightly it integrates with Google Workspace, making it easy for users to jump into working projects in other apps, such as Gmail, Calendar, and Drive. Primary features include Spaces that allow organized discussions, threaded; security; Google's AI-powered powerful search; smart replies; integrations with bots for the automation of processes; support for most platforms; more helpful because of its tight integration with Gmail, making it just perfect for teams who stay within Google's ecosystem
What is your favorite aspect of this product?
I love how Google Chat integrates well with Google Workspace for seamless collaboration not only within the app but also between Gmail, Calendar, and Drive to make workflows productive.
What do you dislike most about this product?
The main one is perhaps that Google Chat doesn't allow customization of the user interface or integrations with integrations from other third-party tools quite as much as competitors allow, like Slack
What recommendations would you give to someone considering this product?
If you're looking at Google Chat, use it with Google Workspace integrations for Gmail, Drive, and Calendar, and utilize the feature called Spaces, which formats team discussions in threads, making collaboration so much easier
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.

Robin M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Versatile Tool for Messaging and Video conference
Likeliness to Recommend
What differentiates Google Chat from other similar products?
1.Google Chat is tightly integrated with the entire Google Workspace suite, including Gmail, Google Calendar, Google Drive, and Google Meet. 2.Users can work on Google Docs, Sheets, and Slides collaboratively in real-time within the chat, enhancing productivity. 3.Google Chat offers a consistent experience across desktop, mobile, and web platforms. 4.Google Chat’s interface is clean and straightforward, reducing the learning curve for new users
What is your favorite aspect of this product?
1.Effortless collaboration within the Google ecosystem, which means Direct access to Google Drive, Calendar, Docs, Sheets, and Slides. 2.Integration with Gmail, reducing the need to switch between apps. 3.Consistent functionality across desktop, mobile, and web platforms. 4.Organizations have extensive admin controls to manage users, set permissions, and enforce security policies. 5.Integrated Google Search allows users to pull in relevant information from the web directly into conversations.
What do you dislike most about this product?
1.Limited options for integrating with project management and CRM systems outside of Google Workspace. 2.Limited ability to manage and organize ongoing discussions. 3.Lack of themes and layout personalization. 4.Few options for customizing notification settings.
What recommendations would you give to someone considering this product?
1.Start with a pilot group to see how well Google Chat fits your team's communication. 2.Take advantage of Google Chat’s AI-powered features like Smart Reply and Smart Compose. 3.Consider whether Google Chat’s current integrations with third-party apps meet your team’s needs. 4.Be aware that Google Chat offers limited customization in terms of themes, layouts, and notification settings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ivana S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Availability
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Constantly improving.
What is your favorite aspect of this product?
Available in other Google services and many /complementary options/.
What do you dislike most about this product?
There aren't any....
What recommendations would you give to someone considering this product?
There aren't any....
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
