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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
Search
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Swati Bhardwaj S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
fantastic product with Google trust
Likeliness to Recommend
What differentiates Google Chat from other similar products?
its integration with Google Suite will be really helpful if some one using other google products
What is your favorite aspect of this product?
mobility and reliability - ability to share other media formats
What do you dislike most about this product?
it can be improved further with more AI introduction
What recommendations would you give to someone considering this product?
check if you are already on google suite you may already have this in package.
Pros
- Reliable
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.

Rushal P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Great functionality with easy to access
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Easy to communicate with team memebers with great functionality
What is your favorite aspect of this product?
Easy to search team members and video calling functionality
What do you dislike most about this product?
I love everything about this product, nothing to dislike
What recommendations would you give to someone considering this product?
Use it on daily basis
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shubham S.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Making Work Collaboration Quick and Effective!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Truly the best and the most user friendly instant messaging tool for effective collaboration at the work. Packed with all required and important features such as instant file sharing, calendar invite. instant video call invite, voice message are amongst few of many exceptional features.
What is your favorite aspect of this product?
Ability to create chat groups and spaces adding the desired audience is an exceptional feature. Instant video call invite is another great feature.
What do you dislike most about this product?
Occasional lag while uploading and sharing files over chat seems to be the only area for improvement.
What recommendations would you give to someone considering this product?
Indeed, Google Chat is the best work collaboration instant messaging tool packed with exceptional features making collaboration truly effective and productive.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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