Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Caring

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

Search

82

File Sharing Collaboration

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Swati Bhardwaj S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

fantastic product with Google trust

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

its integration with Google Suite will be really helpful if some one using other google products

What is your favorite aspect of this product?

mobility and reliability - ability to share other media formats

What do you dislike most about this product?

it can be improved further with more AI introduction

What recommendations would you give to someone considering this product?

check if you are already on google suite you may already have this in package.

Pros

  • Reliable
  • Effective Service
  • Caring
  • Saves Time

Rushal P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great functionality with easy to access

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Easy to communicate with team memebers with great functionality

What is your favorite aspect of this product?

Easy to search team members and video calling functionality

What do you dislike most about this product?

I love everything about this product, nothing to dislike

What recommendations would you give to someone considering this product?

Use it on daily basis

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shubham S.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Making Work Collaboration Quick and Effective!

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Truly the best and the most user friendly instant messaging tool for effective collaboration at the work. Packed with all required and important features such as instant file sharing, calendar invite. instant video call invite, voice message are amongst few of many exceptional features.

What is your favorite aspect of this product?

Ability to create chat groups and spaces adding the desired audience is an exceptional feature. Instant video call invite is another great feature.

What do you dislike most about this product?

Occasional lag while uploading and sharing files over chat seems to be the only area for improvement.

What recommendations would you give to someone considering this product?

Indeed, Google Chat is the best work collaboration instant messaging tool packed with exceptional features making collaboration truly effective and productive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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