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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
Search
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Jonathan H.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2024
great for quick messaging in the school day
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Integrated with our internal email system
What is your favorite aspect of this product?
easy to use, notificaitons are helpful
What do you dislike most about this product?
Managing lists of types of commnication can be burdensome
What recommendations would you give to someone considering this product?
roll it out at the beginning of fiscal year
Pros
- Helps Innovate
- Client Friendly Policies
- Acts with Integrity
- Continually Improving Product
Please tell us why you think this review should be flagged.

Deepika P.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2024
Google chat your messaging partner
Likeliness to Recommend
What differentiates Google Chat from other similar products?
We can chat instantly with any colleague and it's user friendly interface is easy to use.
What is your favorite aspect of this product?
My favourite aspect is its simplicity I can message connect and work with everyone through this.
What do you dislike most about this product?
It's leg sometimes when many user try to connect so this is annoying.
What recommendations would you give to someone considering this product?
I'll recommend this to my family and friends to try this.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.

YOGENDER T.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jul 2024
Hi It's totally worth it.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It is very easy to use and UI is good and you can chat by notifications and see full message under notification itself, you don't have to open the app regularly and you can collaborate with team anytime from anywhere and I think it take low bandwidth as well so message transfers very quick.
What is your favorite aspect of this product?
And easy to use and emoji options
What do you dislike most about this product?
I don't have anything to dislike to Google chat, it has all what I need for my work, but yes you can add more emojis in chat.
What recommendations would you give to someone considering this product?
Add gifs and more emojis into chat option
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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