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Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Caring

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

Search

82

File Sharing Collaboration

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Jonathan H.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

great for quick messaging in the school day

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Integrated with our internal email system

What is your favorite aspect of this product?

easy to use, notificaitons are helpful

What do you dislike most about this product?

Managing lists of types of commnication can be burdensome

What recommendations would you give to someone considering this product?

roll it out at the beginning of fiscal year

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Acts with Integrity
  • Continually Improving Product

Deepika P.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Google chat your messaging partner

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

We can chat instantly with any colleague and it's user friendly interface is easy to use.

What is your favorite aspect of this product?

My favourite aspect is its simplicity I can message connect and work with everyone through this.

What do you dislike most about this product?

It's leg sometimes when many user try to connect so this is annoying.

What recommendations would you give to someone considering this product?

I'll recommend this to my family and friends to try this.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

YOGENDER T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Hi It's totally worth it.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

It is very easy to use and UI is good and you can chat by notifications and see full message under notification itself, you don't have to open the app regularly and you can collaborate with team anytime from anywhere and I think it take low bandwidth as well so message transfers very quick.

What is your favorite aspect of this product?

And easy to use and emoji options

What do you dislike most about this product?

I don't have anything to dislike to Google chat, it has all what I need for my work, but yes you can add more emojis in chat.

What recommendations would you give to someone considering this product?

Add gifs and more emojis into chat option

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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