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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
Search
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Ravi S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
G oogle Workspace Simple Communication
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Integrates with Google Workspace, unlike standalone messaging apps.
What is your favorite aspect of this product?
Users enjoy seamless file-sharing via chats, improving teamwork.
What do you dislike most about this product?
Comparatively few features to other dedicated chat services.
What recommendations would you give to someone considering this product?
For Google users, Google Chat simplifies communication.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Less Respectful
Please tell us why you think this review should be flagged.

Benjamin O.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2024
Easy to use
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Instant feedback
What is your favorite aspect of this product?
One on one interaction
What do you dislike most about this product?
None at the moment
What recommendations would you give to someone considering this product?
Doesn't have connections issues
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Peter W.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Dec 2024
Fantastic application for team chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It has the mentions within the chat which are helpful in case you want to mention a particular person in the Google chat group and comes at no extra cost other than it being free
What is your favorite aspect of this product?
I do like the user interface of the solution very easier to navigate through and also the ability to share files within the team chat makes collaborations so easier
What do you dislike most about this product?
It is a mandatory to have a Google account to use the Google chat and would like to have the ability to use the solution without the need to have an account
What recommendations would you give to someone considering this product?
I would recommend the solution for team chat
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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