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Google

Google Cloud

Composite Score

8.9 /10

CX Score

9.3 /10

101 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Respectful

Feature Ratings

Average 83

Configuration Validation

Cloud Integration

Cloud Analytics and Reporting

Application Release Automation

Self Service Cloud Services

Cloud Migration

Orchestration and Workflow Management

Capacity Management

Performance Monitoring Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Customization

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Cloud Infrastructure as a Service

Score 9.0

View Google Cloud in this category (opens in a new tab)

Google Cloud Reviews

Phila S.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

transform your business with technology

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Big Data and analytics Scalability and flexibility

What is your favorite aspect of this product?

Improve innovation and increased efficiency

What do you dislike most about this product?

Limited customer support and frequent updates and changes

What recommendations would you give to someone considering this product?

Access you need Understand the cost Let's go Google cloud features

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Ilir M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Good for website management.

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

It has a simple UI/UX

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Somehow complex

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Victoria O.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Google Cloud Gave Us the Flexibility to Scale

Likeliness to Recommend

7 /10

What differentiates Google Cloud from other similar products?

What stood out to me early on was how flexible Google Cloud is when you’re growing fast. We started small, but as our user base expanded, it was easy to scale our servers and storage without major downtime or crazy migration plans. Everything is modular — you basically build only what you need and expand when you’re ready.

What is your favorite aspect of this product?

The best thing for us has been the reliability. Uptime has been rock solid, and performance is consistent even when traffic spikes unexpectedly. It’s reassuring when you wake up to a notification about a traffic surge — and your app is still humming along without issues. Also, the integration with other Google services we use made life simpler.

What do you dislike most about this product?

Billing can be a headache. At first, it was hard to predict costs because the pricing model depends so much on usage. You have to really understand what services you’re spinning up — otherwise, you’ll get surprised by higher bills. We had to set up billing alerts and monitoring early on to stay on top of it.

What recommendations would you give to someone considering this product?

If you're planning to use Google Cloud, spend some time learning the basics — how instances, storage, and networking are priced. Set up cost tracking from day one. It's extremely powerful, but you need to stay organized or it can get overwhelming fast. Otherwise, it’s been a solid foundation for everything we’ve built.

Pros

Helps Innovate
Continually Improving Product
Caring
Saves Time

Cons

Less Effective Service
Under Delivered

Google Cloud

What is Google Cloud?

Company Details

Need Assistance?

Google Cloud Ratings

88 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Application Release Automation Continuously manage the release and maintenance of applications.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Cloud Migration Migration of applications and workloads to cloud.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Cloud Infrastructure as a Service

Google Cloud Reviews

Phila S.

transform your business with technology

Likeliness to Recommend

Pros

Ilir M.

Good for website management.

Likeliness to Recommend

Pros

Victoria O.

Google Cloud Gave Us the Flexibility to Scale

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Configuration Validation

Cloud Integration

Cloud Analytics and Reporting

Application Release Automation

Self Service Cloud Services

Cloud Migration

Orchestration and Workflow Management

Capacity Management

Performance Monitoring Management

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Customization

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement