Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1712 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

SANTOSH K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Securing and saving files became easy

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stand out for few things like as it provide 15 Gb space for free to every user that is totally free. If we like use extra space in that case we will need to pay other than that we do not need to pay if we need extra space for our files.

What is your favorite aspect of this product?

My favorite thing about Google Drive is the free space it provide to us. The security features to securing our files which we upload to Google Drive is excellent. It also provide us the features to update the files which are already in the drive.

What do you dislike most about this product?

its been more than 5 years since I have been using Google Drive but I have not found anything which I dislike about it. But as we all know everything can be better as the Google Drive.

What recommendations would you give to someone considering this product?

I would recommend that use the free version of google drive in starting once start liking it just for the paid version i am pretty sure you are going to love it as the features and facilities it provide are excellent.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Taiwo S.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Google Drive: Seamless Collaboration and Powerful

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive stands out due to its seamless integration with other Google services like Docs, Sheets, and Gmail. Its real-time collaboration, strong cloud-based accessibility, and superior search functionality powered by Google AI make it more efficient compared to alternatives.

What is your favorite aspect of this product?

I appreciate Google Drive’s intuitive interface and ease of collaboration. The ability to edit documents in real-time with multiple users, along with automatic cloud syncing, makes teamwork effortless.

What do you dislike most about this product?

One downside is its limited free storage (15GB), which is shared across Gmail, Photos, and Drive. Also, large file uploads can sometimes be slow, and occasional syncing issues may arise.

What recommendations would you give to someone considering this product?

If the person relies on collaboration and cloud storage, Google Drive is an excellent choice. However, the person should be mindful of storage limits and consider upgrading if they need more space. Also, consider leveraging its built-in integrations to maximize efficiency.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Chiesa B.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

In my opinion, Google Drive performs like no other

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive has maybe the most reliable cloud based file synchronization of any file storage solution that I have had experience to use. Its ability to automatically synchronize my file history on every device where my Drive account is signed-into, allows for instant access to the most up to date version of files from anywhere I may find myself.

What is your favorite aspect of this product?

I like Google Drives smooth integration with other Google applications like Keep, Calendar, Forms, Sheets and the likes For individuals, teams , departments and organizations that utilize a lot of Google products, this is a huge advantage because it ensures that collaboration and productivity around daily work is better enhanced.

What do you dislike most about this product?

No support for electronic signature signing, which is a vital part of cloud based file storage software solutions in the present time.

What recommendations would you give to someone considering this product?

I am recommending Google Drive without a second thought.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

SANTOSH K.

Securing and saving files became easy

Likeliness to Recommend

Pros

Taiwo S.

Google Drive: Seamless Collaboration and Powerful

Likeliness to Recommend

Pros

Chiesa B.

In my opinion, Google Drive performs like no other

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support