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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2035 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Jhon V.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

easily host and share your corporate files

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Cloud drive is not just a conventional file hosting tool, it offers all the features of an office suite that gives users the ability to create, edit and collaborate on documents as if they were working in the on premises versions of the software; it is clear that the on cloud version does not have the same amount of features as the on premises version but that is something that does not affect its performance.

What is your favorite aspect of this product?

Among the SaaS solutions available in the market, Google Cloud Drive is a very complete and ideal option for any organization whose focus is to modernize its infrastructure without the need for large hardware infrastructure investments, just access from a web interface to have all the resources and applications available according to the contracted package, its relevant aspect is the support of Google and its intimate integration with all other applications of the Suite.

What do you dislike most about this product?

Having a large number of files of various extensions in our unit sometimes it is difficult to search for them, although with the implementation of AI has facilitated the process a little, I think the use of metadata would be a great help especially with files with little movement or use.

What recommendations would you give to someone considering this product?

The use of modern tools goes hand in hand with technology and the optimizing of resources, with Google Cloud Drive guarantees a reduction in operating costs such as hardware acquisition, data center implementation, software update licensing costs and software support; in addition to the mobility it provides since you can access corporate files regardless of location and perform the work as if we were in our local workspace, without a doubt a potent and complete tool.

Pros

Efficient Service
Generous Negotitation
Helps Innovate
Continually Improving Product

Heidi M.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Must to have storage platform

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google drive offers maximum security to the data that is uploaded in it. Everyone gets 15GB of storage for entirely FREE

What is your favorite aspect of this product?

#1. The ability to manage various folders #2. The facility to upload the folder directly instead of file by a file inside that folder saves our time

What do you dislike most about this product?

The uploading times take more longer sometimes depending upon the Google server traffic.

What recommendations would you give to someone considering this product?

So far so good It would be still great if Google Drive provides the option to encrypt the data we upload in it as the second level of security

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Ashiq M.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Great and secure storage platform

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

#1. The generous 15GB storage per account for entirely Free is the unique Google Drive USP, that attracts audience. #2. Secured storage platform.

What is your favorite aspect of this product?

The ability to create unlimited number of folders and manage them is my favorite aspect . Ease of sharing with peers/friends by giving access to their emails.

What do you dislike most about this product?

The upload speed is longer in Google Drive. Sometimes it takes longer than usual based on the size of the file to upload

What recommendations would you give to someone considering this product?

Great go for beginners. Must try

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Jhon V.

easily host and share your corporate files

Likeliness to Recommend

Pros

Heidi M.

Must to have storage platform

Likeliness to Recommend

Pros

Ashiq M.

Great and secure storage platform

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support