Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1933 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Kelvin O.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

Excellent cloud-based file storage solution

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google drive offers easy management of files,backup data and provides easy data accessibility from any device.

What is your favorite aspect of this product?

Google drive offers productivity fetures which simplifies collaboration and also unlimited file storage space.It integrates easily with third party appliction like Dropbox,Trello and other systems.It enables easy file sharing and any team can collaborate on any file.

What do you dislike most about this product?

It is limited to Gmail. It is difficult to share files with someone ho does not have a google account.

What recommendations would you give to someone considering this product?

Google drive is compatible with a wide range of devices and can be accssed from anywehre as long as yu are conneted to the internet.It is more of a natural choice for most users.

Pros

Reliable
Efficient Service
Effective Service
Saves Time

Radcliffe B.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

It is the best storage cloud I know

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Most of these services have a very poor control, a lot of limitations and are not totally secure, something that does not happen with Google Cloud Drive Enterprise. They are among the best in this area

What is your favorite aspect of this product?

What I like most about Google Cloud Drive Enterprise is that it is a service that allows me to access my documents, photos, audios, or videos from anywhere in the world with a simple internet connection. Besides, their interface is fast and stable enough for me to blindly trust them and upload important documents. I also keep some other things temporarily.

What do you dislike most about this product?

There are things that I do not like about Google Cloud Drive Enterprise and that is that to be able to go from 15 Gb in the cloud you have to pay, and there is very little space that they offer for free, maybe they could increase this range a little and they could exponentially have a better success in us than we are its users.

What recommendations would you give to someone considering this product?

If I have to recommend a service to someone, without a doubt it has to be this Google service, its security, its speed, its support, its innovative design is one of the best compared to its competition that really do not have even 50% of it. offered by Google Cloud Drive Enterprise.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Jianyou X.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Easy to use, not at all pricey, it is free

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive, or whatever you want to call it, I will refer to it as Google Drive. It is different from other products because it links everything to your Gmail account. You can access it throughout the system in which you would normally be communicating with other people. It is genius! It makes pulling up files and managing them much easier!

What is your favorite aspect of this product?

My favorite aspect about this product is how much space there is for storage. Considering that this software is free, I think Google was very generous to give each Cloud storage a good enough space for a long time.

What do you dislike most about this product?

I do not like the organization tools. It makes everything very messy and I have a hard time pulling up files quickly simply because I get lost navigating through the endless folders I have created. There has to be a better way to do this...

What recommendations would you give to someone considering this product?

Definitely try it out. You literally have nothing to lose. The software is free and, frankly, it offers too much to pass up on. For anybody looking for a dependable cloud storage system that is convenient and easy to use, Google Drive is the way to go!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Kelvin O.

Excellent cloud-based file storage solution

Likeliness to Recommend

Pros

Radcliffe B.

It is the best storage cloud I know

Likeliness to Recommend

Pros

Jianyou X.

Easy to use, not at all pricey, it is free

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

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ShareFile

M-Files Content Collaboration

Zoho WorkDrive

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support