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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2033 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Dishant G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

fantasic product

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with its seamless integration with Google Workspace, allowing real-time collaboration across Docs, Sheets, and Slides. Its cloud-based ecosystem, generous free storage, and advanced sharing controls make it highly user-friendly and ideal for teams.

What is your favorite aspect of this product?

My favorite aspect is the real-time collaboration feature, where multiple users can simultaneously work on a document with live updates. This makes teamwork efficient and eliminates the need for constant file version exchanges.

What do you dislike most about this product?

The limited offline functionality is a drawback, as syncing large files or working without internet connectivity can be inconvenient. Additionally, file organization can feel cluttered without manual folder management.

What recommendations would you give to someone considering this product?

If you're looking for a tool that excels in collaboration and cloud storage, Google Drive is a great choice. Just ensure you have good internet access, and use folders and tags to keep files organized for long-term projects.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Ava T.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Has weaknesses but my preferred storage platform.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

How easily I can save and share files with both Google Drive users and even non-Google Drive users. In my opinion, Google Drive is way easy to access for me on my laptop, and on my mobile devices, since it is web based and also has a mobile app, that meets my file storage needs. This ease of accessibility sets it apart in my opinion, from every other similar product which I have had the opportunity of using.

What is your favorite aspect of this product?

Google's infusion of its Gemini AI tool into Google Drive is what I will describe as my favorite part of the product. With Gemini AI on Google Drive, I am able to search through thousands of documents I have saved in my Drive account in seconds without needing to continuously open and searching through folders, I can summarize long documents too, therefore helping save up on very important work time.

What do you dislike most about this product?

Google Drive lacks triggers for managing processes or even an electronic signature capability. These are major weaknesses I will like to see addressed, as a Google Drive user.

What recommendations would you give to someone considering this product?

Google Drive gets the basics of file storage and file sharing right. It is very intuitive to use in my opinion and leads every other alternative storage tool, when it comes to team collaboration.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Daniel G.

Role: Consultant
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

2024 Rich-text Editing Qualifications

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Ease of high-tech and quality documents generation management and large files sharing. Available in even smaller devices like phones. Support custom LMS for drag and drop options thus eases content editing.

What is your favorite aspect of this product?

Simplified pre-built templates.

What do you dislike most about this product?

Kudos!! To its vendor, nothing to say less.

What recommendations would you give to someone considering this product?

I recommend it to all who have not considered it before.

Pros

Performance Enhancing
Trustworthy
Friendly Negotiation
Security Protects

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Dishant G.

fantasic product

Likeliness to Recommend

Pros

Ava T.

Has weaknesses but my preferred storage platform.

Likeliness to Recommend

Pros

Daniel G.

2024 Rich-text Editing Qualifications

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support