Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1933 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Promise A.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, I love it.

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

Google Drive stands out for its seamless integration within the Google ecosystem and real-time collaboration in cloud storage.

What is your favorite aspect of this product?

Google Drive's seamless real-time collaboration and organization make it an essential productivity tool.

What do you dislike most about this product?

Google Drive's storage management needs to improve transparency, particularly regarding file size insights and duplicate detection.

What recommendations would you give to someone considering this product?

Enhance Google Drive's effectiveness by utilizing its collaboration tools, integrating third-party apps, and systematically organizing files with structured naming and shared folder permissions.

Pros

Enables Productivity
Trustworthy
Fair
Acts with Integrity

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2025

Great integration with Google tools and easy to us

Likeliness to Recommend

9 /10

Pros

Efficient Service
Caring
Respectful
Client Friendly Policies

Joy M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Great Tool to Store and Collaborate on Files.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive's audit trail is unique. It answers questions like "Who did what, where, and when?" in a manner that the administrator and the tracker can understand all user activity and their consequences.

What is your favorite aspect of this product?

I was happy that I could be able to share some important audit logs for a file that was altered by unfamiliar access with the organization's Google Cloud. The audit trail evidence provided important information on who altered the file and hence becoming my favorite aspect of Google Meet.

What do you dislike most about this product?

I dislike the 15GB basic storage for non-subscribers because of evolving needs to have files in cloud.

What recommendations would you give to someone considering this product?

Unsubscribe from newsletters and promotion emails that usually send photos because these will reduce your Google Drive's (basic) storage.

Pros

Performance Enhancing
Caring
Saves Time
Respectful

Cons

Charges for Enhancements
Slower Product Innovation
Less Generous

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Promise A.

Easy to use, I love it.

Likeliness to Recommend

Pros

Great integration with Google tools and easy to us

Likeliness to Recommend

Pros

Joy M.

Great Tool to Store and Collaborate on Files.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support