Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1933 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Elijah S.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Seamless organization and easy file sharing

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google drive seamless integration, search capacity and real time integration are one of the things that made it stand out for us. Google drive is also integrated into Google workspace like Gmail, Google doc, spreadsheet and this is particularly advantageous for us compared to other workspace like Dropbox and Microsoft OneDrive which is less integrated

What is your favorite aspect of this product?

Seamless and real time Integration with Google workspaces such as doc, sheet is one of our favorite parts. The AI search and intuitive sharing control makes makes file management effortless

What do you dislike most about this product?

The greatest drawback is that the folder structure can be disorganized especially in large files with multiple users Managing access permissions at scale can also be a big challenge

What recommendations would you give to someone considering this product?

Ensure you establish clear file organization policies and access control from the start to prevent clusters and security issues.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Nasser K.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It's provides protection to the files it backups and also allows them to open

What recommendations would you give to someone considering this product?

To always ask where he or she doesn't understand while using this software and it has an auto saving system

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nitin G.

Role: Vendor Management
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Google Drive: Powerful Collaboration with Storage

Likeliness to Recommend

6 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with seamless integration across Google Workspace apps, real-time collaboration, AI-powered search, and 15GB of free storage. It offers robust file-sharing controls, offline access, and multi-device sync. Its deep integration with third-party apps and powerful version history features make it a versatile cloud storage solution.

What is your favorite aspect of this product?

Google Drive’s best feature is its real-time collaboration. Multiple users can edit documents simultaneously, with automatic saving and version history. Its seamless integration with Google Workspace and AI-powered search makes file management effortless. The ability to access files from any device enhances productivity and convenience for both individuals and teams.

What do you dislike most about this product?

Google Drive’s biggest drawback is its storage limitations and pricing. The free 15GB is shared across Gmail, Photos, and Drive, which fills up quickly. Additionally, file organization can become cluttered over time, and the search function, while powerful, sometimes struggles with older or deeply nested files. Syncing issues occasionally arise, too.

What recommendations would you give to someone considering this product?

Google Drive is great for collaboration, but manage storage wisely since 15GB is shared across services. Use labels and folders for organization, enable offline access for reliability, and explore third-party integrations for added functionality. Upgrade to Google One if more space is needed. Leverage AI search for quick file retrieval.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Google Drive

What is Google Drive?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Elijah S.

Seamless organization and easy file sharing

Likeliness to Recommend

Pros

Nasser K.

Fantastic product

Likeliness to Recommend

Pros

Nitin G.

Google Drive: Powerful Collaboration with Storage

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

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Box

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support