Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1933 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Manoj K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy, Accessible, and Reliable File Storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive makes it really easy to find your files, even if they're hidden deep inside folders. Thanks to Google’s powerful search, you can quickly locate documents, images, and more. It also uses smart technology to organize your files and suggest documents based on what you’ve worked on before, making it much faster and easier to find what you need compared to other storage options.

What is your favorite aspect of this product?

I love most about Google Drive is how easy it makes working with others. You can share files, give people different levels of access (like just viewing or editing), and everyone can work on the same document at the same time. This means no more emailing files back and forth or worrying about keeping track of versions. It makes teamwork a lot faster and simpler.

What do you dislike most about this product?

Google Drive’s system for organizing files can be a bit tricky, especially if you have a lot of files and folders. It has basic sorting options, but if you don’t keep things organized or use clear naming, it can be hard to find what you need quickly.

What recommendations would you give to someone considering this product?

One of the best things about Google Drive is how easy it makes working together with others. If you’re using it for team projects, make sure to use the features that let everyone edit at the same time, leave comments, and share files easily. Setting up clear folders and deciding who can view or edit what from the start will help keep everything organized as your team grows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

erika j.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Faster and easy while in use

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

It works faster and has mass storage

What is your favorite aspect of this product?

Stores important information for unlimited period of time

What do you dislike most about this product?

Has quite unique setup

What recommendations would you give to someone considering this product?

It is reliable and very easy to access

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Piyush S.

Role: Consultant
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Collaborative, versatile, User-friendly drive tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out for its > seamless integration with Google Workspace > real-time collaboration > robust cloud storage

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its seamless real-time collaboration, enabling teams to work together efficiently from anywhere.

What do you dislike most about this product?

Thing that I personally dislike the most about Google Drive is it lacks advanced file analytics and custom permissions.

What recommendations would you give to someone considering this product?

My recommendation to someone considering google drive would be: > Leverage Google Drive for collaboration and storage > check if features meets the required advanced analytics > check for customization needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Manoj K.

Easy, Accessible, and Reliable File Storage

Likeliness to Recommend

Pros

erika j.

Faster and easy while in use

Likeliness to Recommend

Pros

Piyush S.

Collaborative, versatile, User-friendly drive tool

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

Dropbox Business

Microsoft OneDrive for Business

Box

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support