Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2031 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Nitin G.

Role: Vendor Management
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Google Drive: Powerful Collaboration with Storage

Likeliness to Recommend

6 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with seamless integration across Google Workspace apps, real-time collaboration, AI-powered search, and 15GB of free storage. It offers robust file-sharing controls, offline access, and multi-device sync. Its deep integration with third-party apps and powerful version history features make it a versatile cloud storage solution.

What is your favorite aspect of this product?

Google Drive’s best feature is its real-time collaboration. Multiple users can edit documents simultaneously, with automatic saving and version history. Its seamless integration with Google Workspace and AI-powered search makes file management effortless. The ability to access files from any device enhances productivity and convenience for both individuals and teams.

What do you dislike most about this product?

Google Drive’s biggest drawback is its storage limitations and pricing. The free 15GB is shared across Gmail, Photos, and Drive, which fills up quickly. Additionally, file organization can become cluttered over time, and the search function, while powerful, sometimes struggles with older or deeply nested files. Syncing issues occasionally arise, too.

What recommendations would you give to someone considering this product?

Google Drive is great for collaboration, but manage storage wisely since 15GB is shared across services. Use labels and folders for organization, enable offline access for reliability, and explore third-party integrations for added functionality. Upgrade to Google One if more space is needed. Leverage AI search for quick file retrieval.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Masika J.

Role: Consultant
Industry: Agriculture
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

An easy to use product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It gove a more space for saving files in folders

What is your favorite aspect of this product?

Sharing documents directly to the email address

What do you dislike most about this product?

I dont think there's something I dislike

What recommendations would you give to someone considering this product?

It is the best for storage

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Max Y.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Extremely important

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

OneDrive is extremely important for online documents storing while using Microsoft office toos.

What do you dislike most about this product?

It doesn't arrange work in folders.

What recommendations would you give to someone considering this product?

OneDrive is extremely important for digital marketers and online workers.

Pros

Helps Innovate
Trustworthy
Efficient Service
Inspires Innovation

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Nitin G.

Google Drive: Powerful Collaboration with Storage

Likeliness to Recommend

Pros

Masika J.

An easy to use product

Likeliness to Recommend

Pros

Max Y.

Extremely important

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

Dropbox Business

Microsoft OneDrive for Business

Box

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support