Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1933 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Priya P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Shared drives bring together team files.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

In terms of team teamwork, Google Drive's shared drives are better than Dropbox's because they centralize files without making personal accounts too cluttered. It's where I keep group work online.

What is your favorite aspect of this product?

With sharing drives, everyone on my team can get to documents like designs and reports from one place. I can give specific rights, like "edit" or "view-only," to keep things under control. When you co-edit in Docs in real time, it leads to live discussion.

What do you dislike most about this product?

If I don't tag old files correctly, it takes longer to find them, which slows me down.

What recommendations would you give to someone considering this product?

Drive's shared drives are a great way for teams to handle their files.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Jeremiah A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Simple, Powerful, but Needs a Little Organization

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

What makes Google Drive different is how effortlessly it lets you work with others in real time. You can share a file, edit together, and leave comments—all without sending endless email attachments. It just works smoothly, especially if you’re already using Gmail or other Google tools.

What is your favorite aspect of this product?

My favorite thing about Google Drive is how easy it is to share and collaborate on files. I love that I can send someone a link, and we can work on the same document at the same time without any confusion—it just makes teamwork feel effortless.

What do you dislike most about this product?

What I don’t like about Google Drive is how messy it can get over time. If you’re not super organized, it’s easy for files and folders to pile up and become hard to find—especially when you’re working with a lot of people.

What recommendations would you give to someone considering this product?

If you’re considering Google Drive, I’d say go for it if you’re already using Google’s other tools. It’s super convenient for storing and sharing files. Just make sure to keep your folders organized from the start—otherwise, it can get chaotic fast. And don't forget to take advantage of the collaborative features

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Bibek D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

great for community archives.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

drive’s free storage tops sharepoint for volunteer groups, with folders that organize shared resources. it’s our digital library for community work.

What is your favorite aspect of this product?

i can create a folder for “club events,” with files like flyers or budgets. the link-sharing settings control who can view or edit, keeping things secure. the google forms bot collects feedback in shared docs.

What do you dislike most about this product?

no built-in task board, so we track action items elsewhere.

What recommendations would you give to someone considering this product?

for community groups, drive’s free access is a treasure.

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Priya P.

Shared drives bring together team files.

Likeliness to Recommend

Pros

Jeremiah A.

Simple, Powerful, but Needs a Little Organization

Likeliness to Recommend

Pros

Bibek D.

great for community archives.

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

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ShareFile

M-Files Content Collaboration

Zoho WorkDrive

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support