Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1718 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Moses M.

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A very secure solution for file management.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive Enterprise is an amazing and powerful platform for file storage. What i like most about it is the strong security it provides for your files thus making it a very secure application for file storage. It is easy and fast to implement and set up.

What is your favorite aspect of this product?

My experience with Google Cloud Drive Enterprise has really been amazing. It one of the best tools for file storage that provides high security for your files. Implementing Google Cloud Drive Enterprise is easy and very fast thus saving time.

What do you dislike most about this product?

Google Cloud Drive Enterprise is a powerful and easy-to-use application for file storage. I have nothing to dislike about it.

What recommendations would you give to someone considering this product?

I recommend Google Cloud Drive Enterprise for file storage.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Caring

Sanjay P.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

An outstanding and nice cloud storage solution.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive Enterprise is an excellent and outstanding product for file storage. It supports great features that make it easy for new users to effectively and efficiently manage their important files. I like how it is easy to use and learn.

What is your favorite aspect of this product?

Google Cloud Drive Enterprise provides strong security that makes it a super secure application for file storage. I have used it for long time and it is a powerful and easy-to-use application for file storage. I like availability of customer support team, very helpful and responsive.

What do you dislike most about this product?

I have used Google Cloud Drive Enterprise for a very long time and it has never frustrated me.

What recommendations would you give to someone considering this product?

Google Cloud Drive Enterprise is a complete software for file storage. I highly recommend it.

Pros

Helps Innovate
Trustworthy
Unique Features
Effective Service

Sandro Roberto L.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Facilitates and makes work much more productive

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Ease of use and best of all Google Cloud can be used as a physical drive on your PC. You can drag files to it as if it were on a physical HD. This is very good because it doesn't take so many steps to save the file, causing mess and difficulty for those not familiar with the tool. Possibility of use also on cell phone, being able to access the files anytime and anywhere, which greatly improves production

What is your favorite aspect of this product?

The tool allows files to be dragged to it as if it were on a PC, simulating the hard disk. This condition makes the work much easier because you don't need to take fancy steps to send your file to the cloud. Another advantage is that you can download files anywhere, anytime. Security is also another key factor that makes sending to the cloud work smoothly and satisfactorily. You can store files in the cloud and continue from where I left off. very useful and smart

What do you dislike most about this product?

Upolating files during synchronization slows down the computer because it uses a lot of memory. This could be improved

What recommendations would you give to someone considering this product?

It's a tool that makes your work easier and makes you more productive. Without worrying about losing data and being able to continue your work anyway, it's a great advantage. We have used it here for many years and it has been very helpful for us

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Moses M.

A very secure solution for file management.

Likeliness to Recommend

Pros

Sanjay P.

An outstanding and nice cloud storage solution.

Likeliness to Recommend

Pros

Sandro Roberto L.

Facilitates and makes work much more productive

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support