Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1718 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Robinson Andres T.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

"Efficient to store and collaborate as a team."

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is an easy to use platform, offers a highly collaborative and secure environment, allows you to choose which privileges can be granted when sharing a file, has a file viewer compatible with many formats, its storage capacity and its low cost.

What is your favorite aspect of this product?

I like that its interface is simple and easy to understand, prevents data loss thanks to its DLP function, promotes collaborative editing of files, documents, spreadsheets and forms in real time and is multiplatform, apart from its G-Suite integration.

What do you dislike most about this product?

Sometimes we have had problems with synchronization on some devices because they do not synchronize instantly and often take longer than normal to start the process.

What recommendations would you give to someone considering this product?

Google Drive is really an excellent tool for collaboration and cloud storage. It is adaptable to any type of business, ideal for creating, editing, sharing documents and teamwork, where information is always available anywhere, Google Drive allows access to information immediately. It is a secure platform and complements perfectly with other Google applications, such as forms, is really a very useful platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Princess N.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Guaranteed file protection.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It has a full integration capability with the google workspace.

What is your favorite aspect of this product?

It features a file sharing functionality that allows files to be shared with specific individuals by using emails for permission. This is a great feature for security and there is a guarantee that no one without permission to the drive can have access. This storage space is very huge.

What do you dislike most about this product?

No dislikes so far I have found this product to be very helpful.

What recommendations would you give to someone considering this product?

The storage is too big I would recommend anyone to consider using google drive for this reason and also because of the security that it offers users files.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Respectful

Jared S.

Role: Sales Marketing
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Highly reliable and efficient on the go.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

This product I can use anywhere to track my client's sessions, update accounting information and create documents for my clients and prospects to utilize.

What is your favorite aspect of this product?

My favorite aspect of Drive is it's integratable software such as Google Doc and Sheets. This makes it easier for me productivity wise.

What do you dislike most about this product?

I dislike how disjointed the look is. Appearance wise it's just drab and non-appealing. However, back to its functionality, it performs.

What recommendations would you give to someone considering this product?

For a big picture product, Google Cloud Drive delivers! If you're looking to increase productivity and get everything done in one program, this is the best program out there in my opinion. For space capabilities, I would recommend utilizing Drive and another cloud computing platform in conjunction if you are working with lots of files with large file formats, however.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Slower Product Innovation
Charges for Enhancements
Leverages Incumbent Status

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Robinson Andres T.

"Efficient to store and collaborate as a team."

Likeliness to Recommend

Pros

Princess N.

Guaranteed file protection.

Likeliness to Recommend

Pros

Jared S.

Highly reliable and efficient on the go.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support