Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1715 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Arnold W.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Storing has never been so easy

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

I have used various storage sites like Google Cloud Drive Enterprise. And they have left me a lot to think about, both in terms of security and storage capacity, even the speed they offer is bad, on the other hand Google Drive is super fast and safe, apart from being very reliable that there are no files that can damage our devices. unless this tablet.

What is your favorite aspect of this product?

For years I have been saving many files within Google Cloud Drive Enterprise and it was the best thing I could do, with this storage platform in the google cloud, I can access any information stored on my property from anywhere in the world with a simple Internet connection, be it photo, image, audio, video or any file. with a maximum download speed that depends on my internet and a decent preview.

What do you dislike most about this product?

The only thing that I did not like at first is the little storage capacity that it has in free mode, it is very limited, although its download and upload speed does not vary, also that it is a bit tedious to upload several files sometimes it causes me an error, even changing the browser, maybe it is a simple error that can be easily solved, I also want to let you know that its interface is very simple, it should be renewed.

What recommendations would you give to someone considering this product?

In these times we must all update ourselves and start using this type of tools that the internet age offers us, we no longer have to carry files or documents on top of it physically, most of it we can upload digitally in this cloud without any problem and be just as valid, apart we can share many files or individually with other people through a simple link or url address

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Torikul I.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

An excellent product

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

This software is easy to use, comfortable and very functional than other similar product.

What is your favorite aspect of this product?

I can easily store lots of data for free

What do you dislike most about this product?

File sharing part is not satisfied overall, It's complicated and confusing.

What recommendations would you give to someone considering this product?

I think this software need to improve user experience because I often suffer into file loading problem. And sometime, I download files to my HDD which I don't want to add to google drive. But I don't know how it goes to my drive. I think this software owner need to check this UX issue more carefully.

Pros

Saves Time
Respectful
Generous Negotitation
Includes Product Enhancements

Cons

Less Effective Service
Inhibits Innovation
Slower Product Innovation

DIVESH K.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Secure tool for online data storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

User Interface is awesome and easy to use. Can be easily integrated with various online tools like google classroom, google photos, etc. Safe and highly secured. Provides 15 GB of free data storage.

What is your favorite aspect of this product?

We can store data of any format like pics, videos, zip files etc. Can open the respective format data in other tools like google docs, google sheets, etc. Can organize data as per our need. Can use Google drive as a backup option with various apps like WhatsApp. Highly secure.

What do you dislike most about this product?

Only 15 GB of free storage provided. The paid version is costly. Sometimes uploading and downloading data requires a high-speed internet connection.

What recommendations would you give to someone considering this product?

Overall a secure tool for the online storage of data. Using Google Drive data can be easily organized in various formats. Highly secure and easy to use. User Interface is awesome.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Arnold W.

Storing has never been so easy

Likeliness to Recommend

Pros

Torikul I.

An excellent product

Likeliness to Recommend

Pros

Cons

DIVESH K.

Secure tool for online data storage

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support