Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Real-Time Synchronization

87

Drag and Drop User Interface

86

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

85

Audit Trail

83

Enterprise Grade Security Controls

83

Large File Optimization

83

Task Management and Workflow

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

81

Google Drive Reviews

Alfredo Jose V.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

The ideal complement for business tasks

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Basically the approach to the collaborative environment is its business card, it has many functions which have made our organization carry out tasks in a coordinated manner and in less time than it took when the traditional work model was used.

What is your favorite aspect of this product?

As an office tool it is ideal since through it you can create documents, presentations and spreadsheets just as if you were from desktop applications, best of all, we should not worry about updates since they are always at the forefront , Google Drive recognizes many types of extensions, such as text files, multimedia, etc.

What do you dislike most about this product?

The version control does not work as expected, in spreadsheet files with a high volume of information the tool does not show the versions on specific dates, and it remains blocked. In summary, this aspect should be improved.

What recommendations would you give to someone considering this product?

Google Cloud Drive is a powerful platform with a well-earned reputation, ideal for group work and corporate environments since it facilitates productivity by reducing operation times, allows the mobility of each of the users and is flexible to any device with connection to Internet which is ideal in the environment that we move daily.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Ecaterina T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Amazing tool for any work to be stored

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easy to use and intuitive

What is your favorite aspect of this product?

if you delete a document it still exists in the temporary trash

What do you dislike most about this product?

always have trouble finding the documents, always have to search for them in the bar

What recommendations would you give to someone considering this product?

lots of work can be done on it. can be used for teams or individual purpose

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manuel I.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

an ideal tool for teamwork

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive really offers a clean and seamless integration with all other Google Workspace tools, with this any work is facilitated since it is not necessary to go to third-party applications to achieve specific and professional work, as a collaborative tool is ideal because it encourages teamwork and each of the partners can see the progress and editions in real time.

What is your favorite aspect of this product?

I personally highlight the possibility of playing multimedia files with specific extensions, just the implementation of an extension is enough to solve the problem in moments, all this focused on our daily tasks was a tremendous help because it avoided the installation of additional applications, additionally with the implementation of OCR technology to digitize the documents sent by our customers was really easy.

What do you dislike most about this product?

The unfavorable point that I note and that personally is our Achilles heel is the handling of versions in very large files, especially in Google Sheets spreadsheets, when trying to retrieve an old version the tool simply shows error, in that aspect there is room for improvement.

What recommendations would you give to someone considering this product?

As a business collaboration tool Google Cloud Drive is simply great, it simplifies the daily tasks as employees make their progress in real time and this is reflected in the shared documents, plus it does not limit them to be connected from computers but from any device with Internet connection, in terms of saving time and money is seen in the short term.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

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